DescriptionCase Manager's Assistant Location: SoDo (1039 6th Ave S, Seattle, WA 98134) | Schedule: Monday-Friday, 8:00am-4:30pm Status: Full-Time/Non-Exempt | Pay: $25.05/hour Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. The Salvation Army is seeking a Case Manager's Assistant (CMA) that will be responsible for the completion of various assigned tasks including, but not limited to, scheduling client intakes via telephone referral, conducting client interviews and processing client intake data, and conducting security rounds. The Case Manager's Assistant works closely with the Case Managers on comprehensive assessments and documentation gathering, as well as assist with providing basic needs services or deescalating negative client interactions. DUTIES & RESPONSIBILITIES: Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the SODO operational guidelines. Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals. Ability to properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring. Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors. Ability to: learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision-making process; organize own work; present material properly and accurately document activities. Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances. In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities. Maintain statistical records, reports, logs, files and other required documentation. Work cooperatively with other Salvation Army staff and programs. Given the critical nature of duties associated with this position, ensures timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary. Ensures that case records, social services systems (e.g. HMIS, Wellsky) and all required forms and reports are maintained in prescribed format; Ability and willingness to respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures. Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children. Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook. All other duties as assign