Req #: 243806

Department: UW MEDICAL CENTER - MONTLAKE - UTILIZATION MGMT

Posting Date: 03/12/2025

Closing Info: Open Until Filled

Salary: $3,664 - $4,882 per month

Shift: First Shift

Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701_a11y.pdf)

The UW Medical Center - Montlake – Utilization Management Department has an outstanding opportunity for an Administrative Assistant WORK SCHEDULE • Full-Time / 40-hours per week • Day Shifts • This position is 100% remote

POSITION HIGHLIGHTS • Provide high-level administrative support and coordination for daily operations for the Utilization Management department.

This position works within a fast-paced department and requires a high level of organizational skills. Key functions include: • Strong communication skills, both verbal and written, for managing emails, phone duties, and customer interactions. • Proficiency in using various software (Microsoft Office, Kronos, SharePoint) and handling clerical tasks, including database management and report creation. • High-level organizational skills for project management, paper flow, and managing departmental communications. • Experience in transcription of meeting minutes and preparing reports or presentations. • Strong customer service skills with an emphasis on professionalism, confidentiality, and patient dignity. • Demonstrated commitment to professional growth, team collaboration, and solving problems in a constructive manner. • Participation in quality improvement initiatives and ensures compliance with safety protocols and departmental standards.

PRIMARY JOB RESPONSIBILITIES • Provide high-level project support for Manager and Utilization Management (UM) team, including any public and commercial payor reporting and audits, UM Committee organization and Appeals management support • Coordination of incoming and outgoing Payor communications including special reporting required by specific insurers. • Responsibility for coordinating delivery of insurance documents to HIM. • Assist in creating and managing correspondence related to Denials and Appeals management and other UM projects. • Format transcription and responsibility for recording UM departmental meeting minutes. • Responsibility for managing the main UM office number for general inquiries and triage of specific payor requests to the UM team. Receive messages and relay information to manager. • Contribute to overseeing the content and organization of the UM Intranet or SharePoint page. • Support staff by sharing knowledge of UWMC operations and assisting them with appropriate requisitions and protocol. • Assists in the coordination of special events and projects.

Strong candidates will have five years of increasingly progressively responsible experience in office, secretarial, bookkeeping, accounting, or general administrative work. Excellent written and verbal communication skills are essential for this role, as well as the ability to organize and prioritize work and handle a fluctuating workload. Must be able to work cooperatively with staff, physicians, patients, families and community.

REQUIRED POSITION QUALIFICATIONS High School/GED AND three years of office or administrative support experience OR equivalent education/experience.

ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake) Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.