Job Title: Help Desk Technician - Level 1

Location: North Scottsdale, AZ (near East Bell Road and the 101)

Compensation: $35,000 - $45,000 annually (Dependent on Experience)

Employment Type: Full Time with Benefits (Medical, Life, Dental, Vision, and 401K)

Schedule: On-site Monday through Friday 9:00 a.m. to 5:00 p.m. After-hours or weekend support may be needed from time to time for special projects. NO major holidays!

Envita Medical Centers is seeking a Help Desk Technician - Level 1 to join our IT team. The successful candidate will serve as the initial point of contact for troubleshooting all desktop-related problems, including hardware/software, password resets, email, and copier/printer problems. Our IT infrastructure consists of 200+ Windows-based computers with multiple departments and locations. You will receive orientation and training on our various business operations. 

Primary Job Responsibilities:

• Provides entry-level Tier 1 desktop support.

• Troubleshoot problems from employees such as connecting to copiers/printers and Internet connection problems. 

• Respond quickly to support requests for our ticketing system by phone, email, or chat.

• Ability to identify problems and facilitate solutions.

• Tracking issues to resolution and updating the ticketing system.

• Escalate more involved problems to the appropriate technical staff.

• Follow up with staff to ensure issues are resolved.

• Onboard new employees with login accounts and computers, if needed.

• Support office relocations by planning and executing the unhooking, transporting, and reinstalling workspaces and other IT equipment. Ensure minimal downtime by efficiently coordinating the disconnection and reconnection of hardware. 

• Set up and maintain desktop computers and install Microsoft OS patches.

• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.

• Communicate all relevant IT events and issues with appropriate staff regularly and efficiently.

• Ability to function efficiently in a fast-paced environment.

• Local travel is required, and you must have reliable transportation.

• Other related duties as directed.

Required Qualifications to be Successful in This Role:

• Ability to diagnose and resolve basic computer technical issues.

• Good communication and collaboration skills - a team player.

• Good understanding of Microsoft Office365 products.

• Someone personable, works well with others, friendly, and professional.

• Excellent customer service skills.

• Detail oriented to keep detailed notes on tickets

• Good organization and time management skills.

• Good written and oral communication skills.

• Good analysis and problem-resolution skills.

• Must be able to multitask.

• Must be able to lift 50 lbs.

• Strong moral and ethical conduct. 

Preferred Qualifications:

• Working knowledge of networking computers.

• Working knowledge of Microsoft Active Directory experience.

• Experience using remote software (TeamViewer or other remote desktop tools). 

• CompTIA A+ or Network+ certification preferred.

Build your career with us!

Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care. We are looking for a candidate who is willing to grow with us and take their career by the reins. This individual must be a self-driven forward thinker with great personal skills and a solid work ethic.

Please note that final job offer may be contingent on successfully passing a background check and drug screen.

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