Advanced Technical Service Associate

Job Number: 352981

Category: Help Desk / Support

Description: Job Title: Advanced Technical Service Associate

Pay Rate: Up to $33.57 /hr DOE

Location: Scottsdale, AZ

Zip Code: 85257

Start Date: Right Away

Job Type: Contract

Schedule: 1st shift

Keywords: #ITtech #scottsdalejobs #nowhiring

Department of Defense Secret security clearance is required at time of hire.

JOB RESPONSIBILITES:

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

• May be involved in customer installation and training

• Provides support to customer/users where the product is highly technical or sophisticated in nature

• Interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background

• Provides technical service management and technical support for customer programs

• Assures all repairs are in accordance with company policy and procedure and customer quality requirements

REQUIRED QUALIFICATIONS:

• Must be a US Citizen

• Department of Defense Secret security clearance is required at time of hire

• Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience

• Sec + or other IAII certification required at time of hire

• Network/ IT systems management

• SQL server

• Software administration

• Troubleshooting in a windows environment

• Experience with failure and root cause analysis reporting

• Direct customer service and/or direct customer interaction experience is a plus

• Knowledge of CA Spectrum One Click software suite.

• Experience with Oracle CRM

• Microsoft Terminal Server

• HBSS

• Anti-Virus

• Network monitoring tools

• Asset management software

• Microsoft Windows Active Directory tools a big plus

• Support of DoD or DHS systems is desired

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/Disability/Veterans

#cjobs

Location: Scottsdale , AZ

Minimum Experience (yrs): 3+

Required Education: Associate (AA, AS...)

Benefits:

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