Service Technician

Schaumburg, IL (http://maps.google.com/maps?q=1900+E+Golf+Rd+Schaumburg+IL+USA+60173) • Service

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Job Type

Full-time

Description

WE WILL TRAIN!!!

Proven IT is looking to add excellent talent to our team! We offer paid certifications, bonus potential, and growth opportunities. Our family-owned work culture creates an excellent work life balance.

RESPONSIBILITIES:

• Maximize equipment up-time through timely response and effective and efficient repair of our client’s technology

• Maintain a high level of customer satisfaction

• Utilize problem solving skills through analysis of data from the client, electronic data and observations

• Communicate and interact with customers, team, sales, management, and administration to understand the goals and meet deadlines

• Complete all administrative aspects of the job on time

• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.

• Additional duties as assigned.

Requirements

REQUIREMENTS:

• Mechanical and electrical aptitude and demonstrated skills

• Prior experience in maintenance and repair of copier office equipment preferred. Xerox, Canon, or Toshiba experience a plus

• Excellent customer service and communication skills

• Ability to troubleshoot and think independently

• Knowledge of Basic Networking

• Computer and analytical skills

• Ability to pass a preemployment background check and drug screen

• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes

• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information

• Must have valid driver license and insurance (company vehicle eligibility is based off driving records)

COMPUTER SKILLS:

• Proficiency using MS Office, e.g., Excel, Word and the internet for research

EDUCATION AND/OR EXPERIENCE:

• Associates degree or higher in electronics or electrical engineering is preferred but equivalent job related experience may be substituted

• Previous customer service preferred

LANGUAGE SKILLS:

• English (reading, writing, verbal)

MATH SKILLS:

• Basic math

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit, and stand for long periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.