*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Description:

Our client is hiring a Tier I service desk support technician to join their current team. This person will be the first line of defense for incoming technical issues. There are proprietary systems, but majority of the calls will be based around POS/Windows/Office/Excel/Outlook/Printer issues. This person will be doing triage for all inbound calls and will be focused on providing issue resolution as often as possible prior to escalating to the Tier II team. The Tier I team typically receives about 50 - 60 tickets/day (not including simple tickets like password resets). Each team member typically completes about 5 - 15 tickets/day depending on severity. This person will also at times be required to provide in-person support to the executives in the building. Roughly 1,000 to 1,200 end users and pcs.

In addition to normal work schedule, this person will join the team in a 7 week on-call rotation to provide 24 hour support. 7pm-7am. This person is required for their week to be on-call for the entire 24 hours. During this week this person is allowed to work from home. When on call, each person typically works 5-15 hours of overtime. As an employee, they are paid hourly including overtime pay for all hours worked over 40 in one week.

Top Skills Details:

1) Experience supporting Windows 7/10 environments and understanding of Windows diagnostic process, mostly Windows 10

2) Troubleshooting and break/fix experience

3) Printer management (network printers, adding printers, connectivity issues, etc.)

4) Basic networking (IP connectivity, email issues, excel, outlook, and recently added teams etc.)

Additional Skills & Qualifications:

**knowledge of POS systems, cellphone/iPhone basic set-up and provisioning a plus.

Candidates must have a strong track record of customer service, excellent communication skills (written and verbal), the ability to accept change, as well as a "can do" attitude, and a solutions-oriented mentality. The manager does not micromanage so he needs someone who can work independently and adhere to deadlines.

Experience Level:

1+ years needed in an enterprise level work environment in an IT position.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.