With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties:

• Receive and process all incoming customer calls for service

• Open work orders upon receipt of each call

• Dispatch road jobs efficiently

• Maintain Crown E-Order Board and update service channel regularly as needed

• Utilize the SoftBase dispatch system to its full capacity

• Review all work order header information for accuracy

• Assist technicians as needed

• Manage all Lift Power vehicle PMs

• Open and process POs and receipts for sublet, van maintenance

Requirements

• Strong written and verbal communications skills

• Strong data entry abilities

• Customer service experience with multiple phone lines/ incoming calls

• Organized and detail oriented

• Strong decision-making skills

• Ability to work on multiple tasks at one time

• Administrative abilities (typing, filing, etc)

• Strong Microsoft Office skills

• Ability to work well in a team environment; works well with others to serve external and internal customers

• Safety oriented

• Dispatch experience preferred

Benefits

• Competitive Health and Wellness Benefits

• 401(k) with Company Match

• Company Cell Phone

• Employee Appreciation Program

• Voluntary Wellness Program

• Paid Training