C.H. Robinson is seeking a Supervisor Operations to lead a team of talented local and virtual operations employees. In this role, you will drive efficiency and productivity by managing daily workflows, monitoring performance, and spearheading continuous improvement initiatives. You'll play a key role in shaping team development, fostering a culture of open communication, and implementing innovative solutions that enhance our operations. With opportunities to mentor and develop talent, you'll be at the forefront of creating a dynamic and inclusive work environment. Apply today and continue to advance your career with a company committed to excellence and growth.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Flexibility is available as needed. Apply today and experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

*The internal deadline to apply is 4:00pm CT on 6/21

Responsibilities:

• Outline employee role accountabilities, delegate work, and monitor results to ensure productivity, quality, efficiency, and service objectives

• Communicate operations objectives, performance metrics, and operational activities clearly to keep employees informed

• Prepare operational performance reports to provide insights to stakeholders related to production, expense, and service quality results and take action to improve results as necessary

• Optimize daily workflow, monitor work, and assess operational processes for improvement opportunities

• Drive change management and employee adoption of new tools, technology, and processes with next-level leaders

• Define staffing levels and work schedules, managing work hours and overtime costs

• Conduct regular check-ins and annual performance reviews, supporting personal and professional development needs and annual merit and equity programs to align compensation with performance

• Participate in recruitment, selection, promotion, and alignment of diverse talent

• Encourage employee feedback and work with managers to foster a culture of open communication and continuous improvement

• Act as an escalation point for exceptions and problem resolution, ensuring compliance with policies and procedures

Required Qualifications:

• High School Diploma or GED

• Minimum 3 years of customer service in a call center or operations environment

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Logistics industry experience

• Previous Supervisor experience

• Previous customer service experience

• Site Specific: Previous experience in a C.H. Robison Lead Operations Coordinator or Operations Mentor role

• Knowledge of C.H. Robinson’s services

• Previous experience working on projects and initiatives with individuals outside of peer group

• Proficient in Microsoft Office Suite of programs

• Ability to build, manage and foster a team-oriented environment

• Ability to foster a collaborative and adaptive teamwork and communication style

• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences

• Ability to understand performance and financial metrics

• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

• Embraces change and employs a continuous improvement approach to their work

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .