Description:

• The Customer Service Rep will be responsible for taking inbound calls & making some outbound calls regarding medical bills.

• This is a 3rd party Rev Cycle company, so the customers they will be speaking with are patients of different healthcare providers. There are 2 shifts available (likely more to be added): They need 2 8AM-5PM, and 1 12PM-9PM (1 Sat a month - 9AM-1PM)

• They will answer general questions about a bill that was received, take payments, or perform research on bill statuses.

• This is NOT a collections position, but they will speak to patients about funds owed and help them resolve accounts.

Skills:

Customer service, Medical billing, Health care, Medical, Insurance, Data entry, Revenue cycle, Billing customer service

Additional Skills & Qualifications:

• Customer service is the number one qualification. Call center experience is desired, but they have had success with retail people as well.

• Must be comfortable with technology/computers. They work in multiple systems on dual monitors, so they must be able to type/talk/listen/navigate all at once.

Ability to work from home after 3 months will be dependent on 3 measurements. You will also make an additional $1-3/hr based on those scores. The scores they are striving for is 80% schedule adherence, 90% QA scores, and 5 calls per hours.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

▪ Medical, dental & vision

▪ Critical Illness, Accident, and Hospital

▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

▪ Short and long-term disability

▪ Health Spending Account (HSA)

▪ Transportation benefits

▪ Employee Assistance Program

▪ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.