Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

The candidate for this role will have a minimum of 2 years experience organizing and supervising banquets in an upscale environment. A degree in hospitality or culinary management is preferred. You must have excellent communication skills both verbally and written in order to successfully communicate with staff and clients. Attention to detail is extremely important as we strive for perfection in every event. Previous experience using Microsoft Excel, Word and Outlook. Must be able to work nights, weekend and holidays.

This position required long periods of standing and walking as well as the ability for occasional lifting of 40lbs.

JOB RESPONSIBILITIES:

• Facilitate banquet events collaborating with Group Sales, Culinary, and Banquet Staff.

• Approach Banquet set up with a critical eye and passionate attention to detail.

• Execute BEO’s (Banquet Event Orders) via Salesforce Program. Attend weekly BEO meetings.

• Take the lead in hiring, training, coaching, motivating, evaluating, and disciplining banquet servers and bartenders. Create schedules, process request for time off and assist with payroll processing (Kronos experience a plus).

• Greet clients, confirm time lines and address any concerns/needs. React to guest issues/complaints promptly.

• Maintain banquet and catering equipment and supplies including china, flatware, glassware, linen, serving components, etc. Implement and follow through with organizational storage of all areas.

• Assists the Assistant Director of Food and Beverage in achieving or exceeding catering revenue and cost objectives. Analyze P&L reports and react to data accordingly.

• Conducts daily pre-shift meeting with Supervisors and team members to convey specifics of events as well as company and department information.

• Ensure supplies and beverages needed for functions have been ordered/delivered to banquet/meetings spaces prior to event and stored properly.

• Secure, track, monitor, and inventory all alcohol used for events.

• Responsible for the knowledge of Federal, State and local alcohol ordinances and the implementation of these ordinances and public health standards.

• Follow through with staff/HR to ensure TIPs certification is maintained.

• Build rapport and work cohesively with other departs such as security, maintenance, VGM, and Player Development.

• Complete other duties and special projects as assigned by the Assistant Food and Beverage Director.

• Collaborate with all F&B Managers acquiring comprehensive knowledge of each other’s role in order to support.

Why Saratoga Casino Hotel?

• Competitive wages and benefits (Health, Dental, and Vision)

• Long term opportunities for growth and advancement

• A robust employee recognition program with an annual awards dinner

• Discounts here and at other local retail stores and service providers

• Team Member celebrations for holidays and other special events

• 401(k) and Roth IRA plans with immediate vesting and employer match up to 4%

• Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community

• Delicious FREE meals in team dining!

• And so much more!

Casino employees may be required to obtain a State Gaming License. Cost of license is covered by Saratoga Casino Holdings, LLC.

Saratoga Casino Holdings, LLC, and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.