Job Information
Sarasota County Government Business Operations and Park Specialist - Pompano Trailhead Park in Sarasota, Florida
Department:
Parks Recreation & Natural Resources
Start Here. Grow Here. Stay Here.
Are you someone who loves numbers, technology, and enjoys creating solution? Pampano Trailhead Park is in need of a Business Operations and Park Specialist to join the Central Processing team. In this role you will be responsible for reservations for multiple park facilities, processing financial transactions and assisting community members and parkgoers. This position starts out paying between $21.63 - $24.00/hr, based on experience, and benefits begin within 60 days of hire. Apply today and become a part of Sarasota County, the premier community where people choose to live, work, and play!About the Position
In this role you will exhibit strong technical and administrative skills, demonstrating high proficiency in systems and electronic controls utilized daily, (for example: RecTrac, MUSCO/Skylogix, and CCURE). Responsibilities include interpreting policy and procedures, conducting research, and performing data collection as well as responding to customer inquiries with professionalism and excellent customer communication. Essential functions include reservation/registration/support, technology, reporting, cash handling functions and park monitoring. For more information please see below...
Process facility user permits, activity registrations, refunds, reconciliations, and other financial transactions.
Manage facility use calendars and prioritize reservations for multiple park facilities; including Athletic Fields, park picnic shelters and open spaces.
Compose correspondence regarding customer accounts, department policies, procedures, and other information.
Ensure accurate information is distributed to the public.
Identify urgency of customer communications, respond in an appropriate time frame via phone, email, and/or in-person interaction, and use conflict resolution and/or problem-solving strategies, as needed.
Serve as a “super user” for systems including RecTrac (recreation software), CCURE (door access) and MUSCO/Skylogix (light control system). Interact with vendors to resolve system issues.
Collect payment and issue receipts/permits for business transactions.
Follow department procedures, guidelines and/or policies regarding cash handling procedures in the collection, processing, and deposit of payments.
Help manage the accounts payables, refunds, returned insufficient funds and uncollectable debt.
Assist with the daily operation and oversight of assigned location, ensuring clean and safe parks.
About the Schedule
Work Hours:
Full-Time, 40 hours per week.
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Occasional nights and weekends may be required, based upon scheduled events.
About You
Minimum Qualifications:
High School Diploma or its equivalent and three (3) years of experience in construction/maintenance, or in a related field.
Valid Florida Driver's License by date of hire.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.
The ideal candidate has the following: Please note that these are not requirements but bonuses to your consideration.
Lead or supervisory experience.
Knowledge of parks and recreation operations and RecTrac or other recreation software preferred.
Coordination and monitoring of customer accounts.
Excellent customer service skills.
Advanced verbal and written communication skills, detail-oriented.
Ability to communicate accurately and clearly to both customers both internal and external.
Ability to handle difficult customers situations.
Ability to prioritize work effectively, efficient time management.
Ability to follow oral and written instructions.
Ability to work cooperatively with other.
Ability to juggle competing priorities, time management skills.
Knowledge of cash handling/deposits.
Computer skills including Microsoft Office Professional, RecTrac (or similar reservation software) and Smartsheet.
Knowledge of modern office procedures, practices and equipment.
Uses sound independent judgment problem solving and decision-making skills.
About Everything Else:
Starting Pay Range: $21.63 - $24.00, based on experience
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team, you will need to present the following items on your first day:
- I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
- U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! C hoose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
For more information about employee benefits, please click this link or visit SCGov.net (https://www.scgov.net/government/human-resources/employee-health-and-benefits) for additional information.
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.