Description

We are offering a contract to hire employment opportunity for a Desktop Support Analyst in Santa Monica, California. This role is crucial to our technology department, providing IT services and support. As a Desktop Support Analyst, you will be responsible for hardware and software support, inventory management, and supporting AI integrations with office products.

Responsibilities:

• Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary.

• Evaluate and manage various end user situations and escalate to manager when necessary.

• Work effectively with other teams and management for responsive information feedback, escalation, and end user issue resolution.

• Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently.

• Administer and troubleshoot issues related to Office365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.

• Provide support for Adobe Creative Cloud applications, addressing installation, authentication, and access issues.

• Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.

• Oversee general inventory management including tracking and maintaining hardware and software assets and desktop refresh.

• Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.

• Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations.

Requirements

• Demonstrated proficiency in customer service and communication skills

• Ability to document technical procedures clearly and accurately

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Experience in providing technical support and troubleshooting desktop hardware issues

• Knowledge of Human Resources (HR) Administration procedures

• Proven ability to supervise and collaborate with a team

• Experience in making effective presentations

• Ability to research technical issues and provide solutions

• Experience in using Adobe Creative Cloud and Microsoft Azure

• Understanding of desktop integration and deskside support

• Proven ability to meet targets and enhance productivity

• Experience in travelling for work-related tasks when required

• Experience working with scanning equipment and software

• Demonstrated ability to work in a team-oriented environment

• Strong knowledge of desktop hardware components and their functions.

This position will require the candidate to travel once a month to LA.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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