*REMOTE with Restrictions!

*There will be onsite training 1-3 weeks in Santa Monica, CA (Must live local to LA)

• Equipment will be provided

• Bilingual in Spanish Required

• Call center experience preferred

Description:

• First point of contact representing the firm answering phones

• Inbound calls from potential clients and referral firms calling for their clients – handling calls from clients needing legal assistance. Goal is to set them up for a follow up appointment with an attorney

• Responsible for qualifying clients and gathering their information before scheduling a time for them to speak with a lawyer directly

• Each call is about 5 minutes, and they will be provided and trained with a script/flow on how to qualify the calls

• Handling about 50-60 inbound calls daily, some outbound follow up calls – calls are on inbound dialer that will ring to all reps on schedule until someone answers

Additional Skills & Qualifications:

• EMPHATHY! Must be understanding & have empathy for the clients calling in. They are needing legal defense and you must be empathic and show empathy to their current situation

• 2+ years of Receptionist or Call Center experience – must have experience with high volume inbound calls

• Industry experience does not matter, can train on the legal piece as long as they have the customer service/empathy and are professional over the phone

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.