Assistant Manager, Aftermarket M/F

Company : Safran Cabin

Job field : Sales & Marketing

Location : Santa Maria , California , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 5 years

Spoken language(s) :

English Fluent

Salary range : $66,560 - $96,760 USD

# 2024-143558

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Job Description

• Be proactive in managing day-to-day relationship with OEM and MRO customer's aftermarket teams with the intent to identify what support is needed and to implement action plans

• Act as direct liaison between Safran Cabin and OEM customers on every aftermarket customer support request in line with the supplier compliant matrix

• Work across functional lines to translate market trends and opportunities into supported business plans.

• Present quarterly business reviews on product delivery to need, delivery to promise, top customer dissatisfaction / product failure, removal rate, corrective actions, lead time reduction and more

• Visit customers to understand and map customer aftermarket process to ensure optimizations and improvements are archived on both sides. Listen, resolve, track and monitor in-service customer requests

• Report all findings and ensure follow-up with customers,

• Work cross functionally to bring the voice of the customer across all internal Safran Cabin departments and functions

• Organize bi-weekly phone calls with aftermarket OEM teams to proactively lead the conversation on product support

• Provide prompt written and/or verbal response to customer specific questions

• Develop training materials on new products and perform customer training together with Sales

• Organize workshops to prevent product failure and discuss possible design changes.

• Must be able to present and talk to both small and large groups comfortably.

• Work closely and collaborate with other departmental representatives, including: Program Managers, Operations Managers, as well as others.

• Serve as the liaison for new product entry into service, overseeing the proper transition from program development to aftermarket

Complementary Description

The Assistant Manager for Aftermarket Product and Services will support the Aftermarket Manager as a direct liaison between Safran Cabin and MRO's Airlines, OEM customers - e.g. Gulfstream, Bombardier, Textron - on all aftermarket customer support initiatives including but not limited to in- service product troubleshooting, product return, product training, and spare part availability.

Support the sales team in growing OEM and MRO customers. Support preparation for trade shows; provide customers the latest and newest versions of user manuals, quick start guides, installation drawings, and training. Report on “on time delivery” (OTD) KPIs, product reliability, spare parts and other relevant in-service analysis with the intent to identify and lead execution of corrective actions and to ensure timely resolution.

Job Requirements

Education: Bachelor's degree in Engineering, with a min of 1 year of experience in Manufacturing. OR, Bachelor's degree in a comparable discipline and with a minimum of 4 years of sales and/or marketing experience.

Experience: A minimum of 7 years progressive experience in the aerospace industry.

Computer Skills: Proficient computer skills and with MS Office applications (Word, Excel, Outlook, PowerPoint).

Other Skills:

• Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.

• Multi-tasking - has the ability to handle multiple project simultaneously – proactive

• Interpersonal Skills – Open to listen, serve customers (internal and external), resolve conflict, work well with and for others

• Planning/Organization – Independently and proactively with the guidance of Manager, prioritize and plan work activities; use time efficiently; develop realistic action plans

• Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

• Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan

• Must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.

Additional preferred skills (not required):

• Experience within the aerospace/aviation industry

• Sales/Marketing experience

• Familiarity with ERP systems

Specificity of the job

Traveling may be required. Approximately 20% of the time, as needed (including internationally).

Locate your future workplace

2850 Skyway DriveCA 93455

Santa Maria

California United States

92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.