Senior Event Operations Manager

JOB SUMMARY:

The Senior Event Operations Manager is responsible for the administration of Event Security operations and team. This individual will provide oversight and direction to the Event Security team, coordinate with all Event Security Stakeholders, supervise, and provide performance feedback, including areas of improvement when necessary. This person is responsible for monitoring and communicating all pertinent event details to stakeholders, while ensuring adherence to safety and security standards during events. This is a full-time exempt position located at the client site in Santa Clara, CA, and at times will require work during evenings, weekends, and holidays.

BENEFITS :

Securitas will offer a starting salary of $100K - $102K, depending on experience, plus a full benefits package that includes:

• Medical, dental, vision, and life insurance

• 10 accrued vacation days, 4 floating holidays, and 6 sick days

• 401K

ESSENTIAL FUNCTIONS:

1. The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. A Manager might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

2. Events Operations Manager is held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.

3. In performing functions, duties or tasks, Event Operations Managers are required to know and follow safe work practices. Operations Managers are required to be aware of company policies and procedures related to job safety, including safety rules and regulations. Operations Managers are also required to notify superiors of unsafe working conditions.

4. All functions or duties are to be carried out in an honest, ethical, and professional manner, and in compliance with applicable company process and procedures. Managers are required to request clarification or explanations from supervisors or authorized company representatives.

5. Enforces all ACS event process and policies at all times using teams and tools provided.

6. Utilizes excellent customer service, customer relations, and communication skills in dealing with client employees, vendors, visitors, and contractors. Creates and maintains an atmosphere that is responsive, courteous, and respectful; presents a professional image of Securitas and the Events team.

7. Identifies stakeholders and risks accordance with each site and event needs. Creates security operating plans and contingency planning. Coordinates with all stakeholders to meet client needs and standard operating procedures.

8. Responsible for all planning, coordination, and execution of security operation plans for client events assigned. Maintains an open line of communication with Stakeholders and specialists for ongoing questions regarding procedures and processes.

9. Responsible for meeting all security staffing requirements based on each event's specific needs. Manages and briefs security staffing on event posts and sites.

10. Updating and maintaining daily logs and tracks event metrics utilizing Smartsheets, Quip, Microsoft Office, and Google Office.

11. Carries out specific tasks and duties of a similar nature and scope as required for the assigned event.

12. Works closely with ACS Events Senior Operations Manager to ensure that all client events are conducted in a safe and secure space. Also, works closely with ACS Events Senior Operations Manager to identify security shortfalls via the organization chain and develops an improvement plan to ensure that ACS Events Program is operating efficiently.

13. Works closely with the Scheduling and Finance departments to fulfill the security staffing and event invoicing requirements.

14. Maintains documentation and follows standardized procedures.

QUALIFICATIONS:

• 7-10 years of experience in event management, preferably in the technology industry or related fields, with a proven track record of successfully managing trade shows and corporate events.

• 4-6 years of management/leadership experience.

• Strong project management skills, capable of leading multiple events simultaneously from conception to completion.

• Excellent written and verbal communication skills, with the ability to create targeted content and interact effectively with diverse groups.

• Bachelor's degree in Business Administration, Communications, Event Management, or a related field.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

1. Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.

2. Must successfully complete classroom and continuous on the job training as mandated by account and company management.

3. Knowledge of security operations and procedures.

4. Capable of learning a variety of security and safety devices and controls.

5. Basic computer skills are required.

6. Excellent customer service skills.

7. Ability to track and maintain schedule assignments.

8. Ability to maintain professional composure when dealing with unusual circumstances.

9. Ability to act effectively without immediate supervision in making judgments regarding event policy and procedures in the absence of supervision, and to follow up on actions taken.

10. Ability to be a highly effective within a team dynamic and independently.

11. Ability to write routine correspondence, including logs and reports.

12. Ability to interact effectively at various social levels and across diverse cultures.

13. Ability to take initiative and achieve results.

14. Ability to adapt to changes in the external environment and organization.

15. Ability to operate a vehicle safely for travel in the performance of duties.

If joining our management team sounds like the right fit for you, please click apply today!

Company Website: https://www.securitasinc.com

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.