Customer Service Representative Job Description

Bear Creek Arsenal prides itself on having satisfactory customer service. To ensure we have this service we need people who are enthusiastic, detail-oriented, responsible, and can handle stressful situations. Customer Service Representatives are the front-line support for clients and customers. Representatives are responsible for providing helpful information, answering questions, and responding to complaints. Customer Services ensures that customers are satisfied with products, services, and features.

Customer Service Representatives:

Always maintain a positive and professional attitude toward customers

Respond promptly to customers inquiries

Communicate with customers through various channels

Acknowledges and resolves customer complaints

Has current and complete knowledge of products and services

Processes orders, forms, applications, and requests

Keeps records of customer interactions, transactions, comments, and complaints

Communicates and coordinates with colleagues as necessary

Provides feedback on the efficiency of the customer service process

Ensures customer satisfaction and provides professional customer support

Preforms all other duties as assigned and requires

Bear Creek Arsenal is an Equal Opportunity Employer