We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories. By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet with our core values of Integrity, Sustainability and Drive guiding everything we do. To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us. SUMMARY:Responsible for the following aspects of the port/terminal facilities, including yard operations, vessel operations, stevedoring, and terminal operations. GENERAL RESPONSIBILITIES:Responsible to drive a lower cost scalable, repeatable, and customer centric experience including tech adoption, vessel scheduling, terminal operations, and coordination and integration with other departments, external stakeholders and customers. Conduct customer tours and sales calls as requested and coordinate service requirements, including prioritizing load lists, for them both directly and indirectly. Develop vessel operating performance standards and metrics and ensure standards and metrics are implemented. Ensure all operations are in compliance with all local and federal entities and environmentally sound practices are communicated and followed. Responsible for managing 3rd party Terminal Operations and agency relationships, including Stevedoring and Yard Operations. Responsible for interaction with vessel operations, other Terminals, and internal stakeholders for scheduling, and Damage Prevention, Quality, and safety initiatives. Ensure all operations follow all Local and Federal Entities, and all Crowley policies and procedures. Maintain a sound relationship with officials, agents, and employees through proper administration of all policies and agreements. Responsible for overseeing and participating in hiring, training, evaluation, and discipline of personnel. Responsible for the review, verification, and approval of all major expenses related to Terminal and Port Operations in accordance with SFA structure. EDUCATION:Bachelor's degree in business, transportation or related field; or a combination of post high school and equal experience may be substituted for education. EXPERIENCE:5-10 years of related operations experience. 3-5 years of experience in a supervisory or management position. TECHNICAL PROFICIENCY:Proficient in Microsoft Office products, including Excel, Outlook, Word, Smart Sheets, and Crowley operational systems. COMPETENCIES:Ability to demonstrate excellent written and oral communication skills. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. OTHER:Bilingual (English/Spanish) will be beneficial. Valid Transportation Worker Identification Card (TWIC) credential is required. Subject to a Motor Vehicle Records (MVR) check to obtain your driving history. JOB SCOPE:Position impacts multiple business units/segments. WORKING CONDITIONS:Works both inside an office environment and outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time. Job: Operations* *Organization: US PR & Carib Ops US 9175 *Title: *Director, Business Operations Location: PR-SAN JUAN Requisition ID: PRI00002N