CONSUMER FIELD COLLECTOR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Consumer Field Collector notifies or locates customers with delinquent accounts and attempts to secure payment, obtain loss mitigation (workout) agreement or secure the asset via Self-Help, Voluntary Repossession or Deposit.

What you’ll do

· Contacts delinquent account customers in person or sets up a contact visit by telephone.

· Obtains the reason for arrears, records information about critical demographics, financial status of customer, status of collection efforts and follow-up.

· Performs repossession or recommends the placement of the account to an agency/attorney.

· Receives payments and posts amount paid to customer account.

· Skip traces customer to new address by inquiring at post office, questioning references/neighbors or via any leads that may come up via the credit bureaus or other creditors.

· Attempts to repossess asset/merchandise when customer fails to make payment.

What You’ll Need to Succeed

Associate Degree in Business Administration or related field and one year of relevant experience. Driving license and car in good conditions is required.

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

· Customer service: Manages difficult or emotional customer situations and responds promptly to customer needs

· Team Work: Contributes to building a positive team spirit

· Ethics: Treats people with respect and upholds organizational values

· Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality

· Computer literate (Word, Excel)

· Good verbal and written communication in both English and Spanish.

First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.