The Associate, Sales & Service provides superior experiences (greeting/selling/servicing) to all we serve (clients -face to face and/or virtual), offering financial solutions geared towards achieving their goals and dreams. Executes optimally to ensure the achievement of individual, team and institutional goals and objectives. This position works on-site and reports to our Altona Branch in St. Thomas.

MAIN DUTIES & RESPOSIBILITIES

• Delivers a unique customer service experience utilizing effective questioning and listening skills to anticipate and determine the customer’s needs and concerns, to ensure a high level of customer satisfaction. Delivers proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).

• Promotes and provides information on the bank’s products, services and channels. Identifies cross-selling opportunities and refers customer to appropriate parties.

• Responds to customer needs quickly and accurately, consulting with customers and finding alternative methods to respond to needs in a compliant manner.

• Manage & process a variety of transactions and related duties in support of our financial products.

• Welcomes the visiting client, understands their primary needs, and directs them to the appropriate services. Ensures that all clients are served (within the expected waiting time), and if not, finds a satisfactory solution for the client.

• Complies with the Oriental Service Protocol. Ensures compliance with the bank’s policies and regulations in every account or transaction performed.

• Provides solutions on accounts disputes and other service activities. Takes ownership of every customer issue to solve it and ensures customer satisfaction.

• Generates new accounts, loans and other products as defined and instructed to assist in meeting customers’ needs and branch profitability goals. Cross sells bank products and services.

• Ensures individual results. Collaborates with the team to ensure achievement of the objectives.

• Remains up to date on the lat est changes on policies, procedures and regulations related to the role.

• Other duties may be assigned.

  Minimum Requirements:

• Completed associate degree or technical certificate in Business Administration or related fields required. Bachelor’s degree preferred.

• At least two (2) years of sales, customer service and/or operational experience in the banking industry highly desirable.

• Equivalent combination of education and experience may be considered.

• Must be service and customer oriented, with extensive interpersonal and problem-solving skills.

• Knowledge of the Banking Industry products, services, processes and regulations required.

• Ability to meet sales and referral targets as well as manage multiple priorities.

• Excellent consulting, sales and interpersonal and communication skills required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Availability to work various shifts and days required. Flexibility to work overtime and/or irregular schedules based on branch hours of operations is required.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento