The Associate, Remote Network will be responsible for promoting and/or selling OFG banking/financial services and products received or made by telephone or digital media for current clients or prospects and creating records with accurate data entry. Positions works on site in San Juan, PR

Job Description

MAJOR DUTIES & RESPONSIBILITIES:

• Promote and/or sell OFG banking/financial services and products, campaigns, special projects and Marketing events by phone or digital media to current clients as well as cold calling to potential customers.

• Ensure quality in all inbound and outbound calls to provide constructive feedback, ensure compliance requirements, and ensure customer satisfaction.

• Promote cross sell products and profiling in inbound and outbound calls.

• Prepare reports requested by Sales Manager and ensure that these are rendered on a timely basis and with the required quality level.

• Verify and provide feedback on the experience using all applications, such as downtime, access and other system performance problems.

• Update customer’s contact and demographic information in the bank core system.Forward complex service request to support units.

• Report incidences related to access, security, unavailability and overall experience with all applications, database segmentations or procedures.

• Explain, and apply department standards, policies, procedures, and criteria when interviewing individuals to collect information and screen for services.

• Other duties may be assigned.

  EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration or related fields required.

• One (1) year of experience in retail sales required. One (1) year of experience in a call center highly desirable.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Excellent consulting, sales, and interpersonal skills.

• Fully bilingual - English and Spanish (verbal and written) required.

• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.

• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.

• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.

• Availability and flexibility to adhere to branch schedule and operations.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento