The Associate, Payment Systems (Fraud Detection) is responsible for identifying and investigating instances of fraud activities related to the debit and credit card portfolio, as well as digital payments by monitoring alerts and contacting customers to mitigate the risk of financial exposure while providing an excellent customer service. This position will be working hybrid and is based in Oriental Center building, San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

• Monitor debit card, credit card and digital payments fraud alerts daily and take necessary action to protect customers and the Bank.

• Analyze all received alerts review Bank systems and determine necessary actions such contacting the Customer in order to validate transaction(s).

• If applicable, freezes debit and/or credit card to prevent further fraud instances.

• Comply with Bank protocols always maintaining a high level of professionalism and guidelines for the handling Customer information when engaging in contact with Customers.

• Maintain an up-to-date log that accurately documents all actions taken on per case.

• Identify potential fraud patterns through the monitoring of alerts received and escalate accordingly.

• Responsible for maintaining and developing knowledge of fraud situation in the industry.

• Report risk information and findings to the immediate supervisor in a timely manner.

• Receives the Compromised Card Events list, contacts the corresponding clients, cancels the debit and/or credit card and proceed with issuing a new card for the client.

• Support all bank dependencies in debit/credit card fraud related issues.

• Available to occasionally work overtime and weekends.

• Other duties may be assigned .

MINIMUM REQUIREMENTS:

• Associate or bachelor's degree in business, economics, accounting, criminal justice or related field required.

• One (1) year of customer service and/or operational experience within the banking or financial industry. Ex perience in fraud, security or any other related position highly desirable.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.

• Above average negotiation skills with the ability to communicate & influence customers.

• Possess at least intermediate computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.).

• Knowledge of banking regulations highly preferred.

• Able to work in a team-oriented environment with both internal & external stakeholders.

• Goal oriented individuals with a strong focus on completing tasks and producing high quality results.

• Excellent written and verbal communication skills with a demonstrated ability to write communications clearly, concisely, and effectively. English proficiency highly desirable but not required.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento