We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Position Description : As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Styker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.

Who we want:

Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers . People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

• You will document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations

• Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution

• Collaborate within the company, escalating issues and engaging others to solve hard problems

• Author knowledge-based articles for internal and external use

• Review product documentation prior to new releases

• Provide formal and informal training to customers and partners

• Report product defects and enhancement requests

• Identify and advocate product supportability requirements

What you need:

• BA in Computer Science or related field required or 6+ years of additional relevant work experience in lieu of Bachelors

• 6+ years experience in customer technical support role working in a hosted application environment

• Red Hat Enterprise Linux (RHEL) system administration knowledge preferred

• Experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred

• Familiarity with log analysis, correlating multiple log types for deep dive analysis preferred

• Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V preferred

• Understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) preferred

• Basic understanding of relational database systems and SQL scripting preferred

$ 111,200.00 - $182,100.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.