Hungry, Humble, Honest, with Heart.

The Opportunity

As the Sr. Manager of Customer Advisory, you’ll lead high-impact customer engagement initiatives, including our Executive Advisory Board (EAB), Customer Advisory Board (CAB), and Technical Advisory Board (TAB). Reporting directly to the Director of Customer Marketing, you’ll plan, develop and execute strategies to recruit and engage customer advisors, creating impactful experiences that facilitate open, constructive feedback and foster long-term relationships.

In this leadership role, you'll drive customer success, loyalty, and business partnerships by nurturing strong relationships with both internal and external stakeholders, contributing to a foundation of future growth.

About the Team

At Nutanix, you'll be joining the Corporate Marketing team, a geodispersed and collaborative group of professionals dedicated to driving brand awareness and engaging our audience across various channels. We value diverse perspectives and encourage team members to contribute their ideas, ensuring a dynamic and inclusive environment where creativity thrives. Working with colleagues from different locations fosters a unique synergy, allowing us to leverage our strengths and expertise to make impactful contributions to the company’s marketing strategies.

You will report to the Sr. Director of Corporate Marketing, who prioritizes mentorship and open communication within the team. The work setup is hybrid, requiring team members to be in the office 2-3 days a week, allowing for both in-person collaboration and flexibility. While the majority of your work will be conducted in our supportive office environment, some travel may be required as needed to attend industry events, conferences, or team gatherings, ensuring that you can connect with colleagues and partners effectively.

Your Role

• Oversee strategic planning, execution, and ongoing improvement of the EAB, CAB, and TAB programs.

• Collaborate closely with the executive sponsors, steering committees, and key stakeholders on the developing the agenda, planning sessions, meeting facilitations, and ensuring a feedback loop

• Develop a comprehensive customer engagement strategy to recruit and retain top-tier customer advisors and partner closely with sales and field marketing.

• Foster strong relationships with key stakeholders, including executives, product teams, and customers, ensuring alignment on goals and objectives.

• Create meaningful and tailored engagement experiences for advisory board members.

• Organize and run advisory board meetings, workshops, and other engagement events, ensuring productive discussions and actionable outcomes.

• Work closely with cross-functional teams to incorporate customer feedback into business strategies, product development, and service improvements.

• Managing all logistics for the Customer Advisory Board, including selecting and securing the venue, booking travel and accommodations, coordinating transportation, and ensuring every detail is handled to provide a seamless and positive experience for all attendees.

• Track and report on the success of advisory board programs, providing insights and recommendations for program improvements and future initiatives.

What You Will Bring

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Minimum of 7+ years of experience leading customer marketing, with a proven track record of success in driving customer engagement and managing advisory programs.

• Demonstrated leadership experience in building and executing customer-facing initiatives, with a focus on nurturing strong customer relationships.

• Strong interpersonal, communication, and presentation skills with the ability to influence and engage at all levels of the organization.

• Exceptional business acumen with the ability to align customer advisory strategies with broader business goals.

• A growth mindset, with the ability to continuously learn, adapt, and seek innovative ways to enhance the customer experience.

• Strong project management skills with the ability to manage multiple projects simultaneously and collaborate with cross-functional teams.

• Ability to build a trusted, collaborative relationship with the Customer Marketing Director and other key stakeholders to align on strategic goals and drive initiatives forward.

Preferred Qualifications:

• Master’s degree in Business or related field.

• Experience working in a technology or SaaS environment.

• Familiarity with customer relationship management (CRM) tools and customer engagement platforms.

• Proven track record of leading successful cross-functional collaboration to drive customer satisfaction and loyalty.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $ 139,440 and USD $ 277,680 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.