Additional Information

Job Number 24196091

Job Category Rooms & Guest Services Operations

Location Aloft San Jose Cupertino, 4241 Moorpark Avenue, San Jose, California, United States, 95129VIEW ON MAP (https://www.google.com/maps?q=Aloft%20San%20Jose%20Cupertino%2C%204241%20Moorpark%20Avenue%2C%20San%20Jose%2C%20California%2C%20United%20States%2C%2095129)

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Shashi Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we are culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Shashi Group we are wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Aloft San Jose Cupertino is currently looking for a part time hybrid Front Desk Agent/Night Auditor to join our team. As a Front Desk Agent/Night Auditor, you will be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. Additionally, the Night Auditor is responsible for creating accounting and managerial reports. The Night Auditor also prepares for the next day’s business activities. Demands accuracy with the daily accounting procedures. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

What you will be responsible for:

Check-in and check-out hotel guests in a confident, professional, and friendly manner

Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night

Complete all items as listed on shift checklists

Review all prior shift work, including reservation arrivals

Complete final manual postings for all miscellaneous income departments

Balance all miscellaneous income departments against vouchers, tape totals, and property management system totals

Initiate Night Audit process in the Property Management System, Lightspeed

Prepare all next day guest reservations arrivals

Prepare all management reports for hotel management

Essential to succeed in this role:

Ability to work well under pressure of check-in/check-out of guests and manage multiple tasks at once

Previous hotel front desk experience

High school graduate

Punctuality and regular and reliable attendance

Must be able to work evenings and overnight shifts

Must be able to work Friday and Saturday.

$19 for PM shifts, $21 for overnight shifts

Part-time Sick Pay

Marriott Discounted Room Rate benefits

The hourly pay range for this position is $19.00 to $21.00.

This company is an equal opportunity employer.

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