The Job

A focused Multi-Store Manager working with and coaching Multi-Unit Ace Retailers on how to maximize retail sales and profits, improve operational efficiencies, as well as enhance improvement, consistency and adoption of Ace wholesale sales, programs and initiatives. Provides focused strategic, organizational and operational support of Multi-Unit Retailers to assess business needs, develop recommended solutions, recommend growth and store improvement opportunities, create action plans, and ensure adoption. Acts as the liaison between Retailer and Corporate and serves as the Retailer advocate.

What you’ll do

• Integrate as a Trusted Advisor and team member into the Multi-Unit Retailer organization.

• Consults with Multi-Unit Retailers and their management team to ensure fundamental business and retail techniques are adopted and executed chain wide. Examples include gross margin, cash flow, expense management, return on investment, customer service, brand management, advertising, merchandise mix, plan-o-grams, labor force optimization, inventory management, etc.

• Drive chain success by leading and influencing chain leaders with regards to adoption of programs, initiatives, retrofits, relocations, expansions, branch locations, with a dedicated effort of ensuring execution and consistency chain wide.

• Coordinates the execution of Ace initiatives and programs (e.g., Higher Ground, Leadership development, Ace Helpful, B2B, and Famous for four) chain wide while improving the Multi-Unit Retailers sales and profits.

• Serves as the Corporate liaison to Multi-Unit Retailers to ensure Retailer loyalty. Serve as the voice of the Multi-Unit Retailers in the eyes of Ace Hardware Corporation. Brings the Multi-Unit Retailer into a “partnership” with Ace Hardware Corporation.

What you need to succeed

• Bachelor’s degree, or equivalent, and five years of progressively responsible multi-unit retail experience.

• Multi-Unit management experience with a retailer operating 10 or more retail locations.

• Possess an ability to integrate into the Multi-Unit Retailer organization as a Trusted Adviser at the executive level.

• Influence and support the Multi-Unit Retailer from a Strategic, Operational and Organizational perspective while leveraging the retailers business in support of the Ace direction.

• Assist in finding ways to leverage resources using economies of scale to maximize returns.

• Proven ability to influence Retailers and drive consistent execution of optimal retail operational programs and services in a consultative approach.

• Develop and share data specific to and in support of the implementation of programs and services appropriate to the Multi-Unit Retailer needs.

• Excellent communication, interpersonal, negotiation, and conflict resolution skills.

• Strong PC skills to include Excel, Word, PowerPoint and Outlook. Technology adaptive to embrace and become skilled at Ace’s Retail Technology platform.

• Ability to work independently with little or no supervision.

• Ability to gain respect of the Multi-Unit Retailer becoming a Trusted Advisor who participates in all aspects of the retail organization

• Ability to work flexible hours and regularly travel overnight, as needed.

Compensation Details:

$118000 - $135000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)

• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 9.6% of total eligible compensation

• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents

• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire

• Company Car, phone and fuel card are provided for field-based positions

• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation

• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review

• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales

• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!

• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more

• Birth/Adoption bonding paid time off

• Adoption cost reimbursement

• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

• Identity theft protection

* Benefits are provided in compliance with applicable policies.

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We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.