Help Desk

Job ID

156302

Posted

25-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Digital & Technology/Information Technology

Location(s)

San Jose - California - United States of America

Global Workplace Solutions (GWS)—Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our best-in-class services, which include ESG, security consulting, workplace strategy, and workplace experience.

JOB SUMMARY

Answers and documents all help desk calls related to specific software applications for assigned areas. Provides end-user support for specific software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers and documents all help desk calls related to specific software applications and computer hardware

• Provides end-user support for specific software applications

• May assist with some hardware issues

• Builds and terminates new users related to specific software applications

• Creates and updates user security access

• Supervises servers and users to ensure that the systems are operational

• Advises Information Technology Services of any operational problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent work experience.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Help Desk position is $45,000 annually, and the maximum salary for the Help Desk position is $50,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)