Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The FedRAMP SRE team is focused on our Federal region’s platform. The team is responsible for all aspects of the Federal region’s infrastructure and operations, such as availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, with a strong focus on security. The job is to handle the Federal region’s core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective.

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability, performance and security of our infrastructure.

What You’ll Do

• Join forces with the software engineers to ensure that the ThousandEyes platform’s Federal region infrastructure and services are designed and optimized for availability, latency, and performance.

• Design, implementation, and management of FedRAMP-compliant infrastructure and systems.

• Establish and maintain processes for continuous monitoring, logging, and auditing of systems to ensure compliance with FedRAMP controls.

• Collaborate and partner with security teams to identify and remediate vulnerabilities, conduct security assessments, and implement necessary security controls.

• Design and implement dynamic infrastructure. Solutions to run our platform’s infrastructure as we grow and continue scaling (think multi-region scale).

• Drive and build automation enabling our infrastructure and platforms to scale effortlessly, with a special focus on FedRAMP systems.

• Know the latest industry best practices, evolving security threats, and updates to FedRAMP guidelines, and apply this knowledge to improve the security posture of our systems.

• Design, deploy, and maintain cloud-native services in AWS that are elastic and resilient to failure.

• Participate in and contribute to improving our 24x7 incident response and on-call rotation.

• Capacity planning for the infrastructure and platform and help teams prepare for growth.

Qualifications

• 5+ years of experience.

• Experience building and/or operating FedRAMP environments.

• Experience identifying and analyzing cyber security risks.

• Solid understanding of the FedRAMP framework, its controls, and compliance requirements.

• Familiarity with security standard processes, vulnerability management, and incident response processes.

• Ability to write high-quality code in Python, Go, or equivalent languages.

• Ability to build and implement scalable and well-tested solutions.

• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.

• Knowledge of cloud providers, ideally AWS.

• Infrastructure as Code skills, ideally with Terraform, Puppet, and Kubernetes.

• Good Communication and documentation skills.

• Solid sense of ownership, drive, and enthusiastic attention to detail.

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.