Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The salary for this position is $114,750.00 to $168,300.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Bonus eligible: Yes

KEY RESPONSIBILITIES:

The Senior Manager will be second in command in the airport for the Ramp Service department and drive safety, service delivery, operational performance, and financial goals. The Senior Manager will collaborate with the Managing Director of Ramp Service to develop an inclusive culture and engaged workforce comprised of union, management & administrative employees. They are responsible for delivering measurable results through servant leadership, innovation, coaching, and rapid execution in a dynamic, fast-paced environment. Success will require collaboration with all divisions across the hub (e.g. Flight Operations, Inflight Operations, Technical Operations, etc.), airport authorities and agencies (e.g. TSA, U.S Customs and Border Protection), vendors, and with UA union leadership to ensure correct administration of collective bargaining agreements and ongoing positive union-management relations.

• Operations Leadership - Ensure the safe and successful execution of all Ramp activities within budget

• Identify and resolve recurring issues to improve operational metrics and the customer experience

• Employee Engagement - Inspire and empower frontline and management employees to perform at the highest levels

• Identify and resolve employee concerns, and develop a culture of recognition and support

• Project Execution - Lead and/or be an active participant in airport and enterprise-wide initiatives Collaborate with peers in other operating divisions and with leaders in corporate support functions to make measurable improvements

• Leadership Development - Provide ongoing coaching and feedback to Managers, Senior Supervisors, Supervisors, and Lead Ramp Service Employees

• Support efforts to attract and retain a diverse, successful leadership team

• Planning and collaborating with department and hub leaders in the development of department and airport-wide strategies

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

WHAT’S NEEDED TO SUCCEED (MINIMUM QUALIFICATIONS):

• 4 years of relevant work experience

• 2+ years’ experience analyzing metrics, identifying trends in quantitative and qualitative data, and determining root causes of key issues by having the ability to interpret data and develop actionable insights

• 2+ years’ experience identifying and implementing measurable process improvements

• 2+ years’ experience managing, mentoring and developing professional employees

• 2+ years’ experience leading high-reaching priorities and performing in a fast-paced, dynamic environment

• 2+ years’ experience independently leading projects and/or initiatives with measurable outcomes

• Performance Management: Ability to select, assess, coach, and develop supervisors and managers

• Excellent written and verbal communication skills

• Proficient in Microsoft Excel, Word, and PowerPoint

• Ability to effectively collaborate with and influence peers and team members across divisions within the hub and within the Corporate Support Center (CSC); and promoting positive working relationships with Union teams

• Executive presence and strong social skills, with the ability to comfortably and confidently communicate with employees at all levels, including frontline employees in break-rooms and executive team members in board rooms

• Ability to effectively represent the company and the UA brand externally

• Dedicated and resilient, with the ability to provide unwavering support to a 24/7/365 operation and remain calm

• Ability to inspire and energize employees at all levels and to demonstrate compassion to employees and customers

• Ability to innovate, experiment quickly, and make continuous operational improvements

• Self-starter, with the ability to lead and implement with limited direction

• Ability to quickly learn and develop subject matter expertise

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• United will consider applicants with criminal histories consistent with Fair Chance Ordinance

WHAT WILL HELP YOU PROPEL FROM THE PACK (PREFERRED QUALIFICATIONS):

• Bachelor's degree

• Experience organizing sophisticated and/or ambiguous challenges into structure and driving project results to completion

• Previous airline or operations experience

• Experience leading hourly and/or unionized employees

• Experience in hospitality or a customer-centric role

• Experience leading large, complementary teams with 500+ employees

• Project Management Certification

• Ability to create presentations for senior leaders

• Understanding of resource planning and labor finance

• Understanding of case development

• Understanding of collective bargaining agreements

• Proficient in data analysis fundamentals and basic statistics

• Ability to create and execute a vision; ability to think strategically and to translate strategies into realistic action plans

• Emotional intelligence (EQ)

• Change management

• Continuous Improvement / Lean Six Sigma principal

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT