SALES SUPPORT OFFICER III

WHAT IS THE OPPORTUNITY?

This position provides comprehensive support and backup to the TM Sales Officer in all areas of the sales cycle and post-sales implementation process within an assigned sales territory. Support includes business development activities, treasury management sales, and request for services, marketing activities and implementation. This position as it relates to implementation include "owning" the request for new product set up, ensuring products are properly set up in accordance with published service level agreements, providing technical support to clients concerning product usage and functionality and ensuring client satisfaction.

What you will do

• Assists the treasury management sales officer in the development and preparation of client proposals, pro-forma's and requests for services. Adheres to all published turnaround time schedules.

• Provides in-office phone sales support for the assigned direct sale and marketing efforts of treasury management products and services via the Sales Support Hotline. Activities generally include, but are not limited to, assessing client/prospect needs to recommend solutions designed to reduce client costs and/or client's cash flow operations, referring client/prospect to appropriate channels (e.g., Sales Officers, Customer Service/Implementation, etc.) and tracking hotline activity.

• Attend TM Sales and product meetings and contribute as appropriate. Assist assigned Treasury management sales officer as backup for on-site sales calls as schedule permits.

• Distributes treasury management service documents and agreements. Prepares and distributes product information and other marketing materials when service documents, agreements, or product information are not readily available to sales officer.

• Maintains positive relationships with all units within the bank by providing product/service information, and supporting the line unit's business development and client retention efforts.

• May attend regional/banking office meetings to present product/service information or conduct line-training activities at the request of sales officer as schedule permits.

• Participates on special projects or task forces as requested. Supports sales objectives that are consistent with overall division objectives. Maintains an awareness of market conditions and customer buying criteria and provides current information that may be used in the development and/or delivery of treasury management services to the appropriate manager.

• Assists both internal and external clients with product and implementation questions. Provides technical support to clients concerning product usage and functionality. Responds to customer requests and provides product/service information.

• Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity.

• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

Must-Have*

• Minimum of 4 plus years of general banking experience or equivalent training

• Minimum of 4 plus years of Microsoft Office Suite (Excel, PowerPoint, etc.)

• Minimum of 4 plus years of Treasury Management and/or Commercial Card, Sales, Support or Operations experience

Skills and Knowledge

• Preferred degree from a four year college or university with concentration in a discipline directly related to the financial services industry or equivalent job experience.

• Sufficient experience in the banking industry showing an understanding of basic banking operations and treasury management processes.

• Proficient in the use of network and PC based software applications including menu driven work processing, spreadsheet, database, and information reporting software.

• Strong written and verbal communications skills.

• Ability to gather, arranges, compile, interpret, analyze, summarize and evaluate information and data to formulate conclusions and recommended actions.

Compensation

Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.