Specialty/Competency: Operations

Industry/Sector: Health Services

Time Type: Full time

Travel Requirements: Up to 60%

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.

• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

• Use critical thinking to break down complex concepts.

• Understand the broader objectives of your project or role and how your work fits into the overall strategy.

• Develop a deeper understanding of the business context and how it is changing.

• Use reflection to develop self awareness, enhance strengths and address development areas.

• Interpret data to inform insights and recommendations.

• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Minimum Degree Required

Bachelor's Degree

Additional Educational Requirements

N/A

Minimum Year(s) of Experience

3 year(s)

Degree Preferred

Master's Degree

Preferred Knowledge/Skills

Demonstrates thorough abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve, the following areas:

• Providing healthcare provider (e.g., hospitals and health systems) workforce management operations subject matter specialization related to improving the efficiency of clinical workforce operations as well as identifying strategic opportunities for growth;

• Understanding of key operational and financial drivers of clinical and support staff and the levers for impacting labor costs of a healthcare provider organization;

• Leveraging data to identify past patterns, predict future demand, and create optimized workforce schedules to support staffing to demand;

• Leveraging technology to manage dynamic scheduling in a complex inpatient care setting, projecting (patient) demand to align the right talent for the right jobs to be done;

• 2+ years working experience in cloud environments for advanced scheduling, perioperative/procedural team-based scheduling, timekeeping, reporting, and analytics;

• 2+ years working experience collaborating with technical and business operators to design and ensure seamless integrations to connect workflows and automate role-based communications, access, and functions across multiple technology platforms;

• Understanding of the latest industry healthcare labor market trends and regulatory changes, and their impact to organizations;

• Benchmarking to compare productivity metrics and financial costs to leading practice, including operational results and quality metrics.Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

• Building, maintaining, and utilizing networks of client relationships and community involvement;

• Communicating value propositions, utilizing PC applications such as Microsoft Office Suite or Google Tools to write and deliver proposals to prospective clients;

• Managing resource requirements, project workflows, budgets, billing and collections; and,

• Preparing and/or coordinating complex written and verbal materials.Demonstrates extensive abilities and/or a proven record of success as a team leader by:

• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;

• Answering questions and providing direction to less experienced staff;

• Coaching staff including providing timely meaningful written and verbal feedback;

• Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;

• Understanding of healthcare provider industry operations, terminology, payment systems and environment;

• Having healthcare provider or related consulting experience;

• Understanding of core provider healthcare systems (including ERP and EHR technologies); and,

• Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau).

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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