BRIDGE Housing pursues an ambitious goal of “quality, quantity and affordability” while meeting the growing demand for affordable housing in high-cost communities. Beyond housing, BRIDGE is dedicated to advancing communities through targeted programs and services for residents of all ages. The Programs team contracts with third-party nonprofits and organizations to provide these programs for residents. We are looking for a Programs Coordinator to support this essential work.

As the Programs Coordinator, you will report to and collaborate with the Director of Programs, Senior Programs Coordinator and Co-Programs Coordinators to oversee and manage resident programs and services across BRIDGE’s portfolio. You will be responsible for contracting with service providers and coordinating program implementation, scheduling, and ongoing delivery. Programs may include English as a Second Language, computer skills, after-school tutoring, health programming, financial management, tax preparation, referrals to services and more. This role also supports key initiatives such as achieving departmental KPIs, Salesforce Database Implementation, grant-funded special projects and business process improvement projects.

This is a full-time, non-exempt position that requires a flexible schedule including occasional evening/weekend events. BRIDGE is currently offering a hybrid of remote work and in-person work. The candidate will be required to work three days per week in either BRIDGE’s San Francisco HQ, or one of its regional offices in Los Angeles, San Diego, Portland or Seattle; this policy is subject to change.

This position will also require occasional travel which may include overnight stays, driving and/or flying to housing sites in the metro areas where BRIDGE has a presence.

Responsibilities

Program Oversight: 40%

• Manage relationships and oversee contracts with a portfolio of service providers

• Evaluate existing programs’ ability to meet resident needs and funding requirements, including through annual on-site assessments

• Manage program schedules and outreach activities

• Support the Director of Programs to develop and monitor program budgets for each property

• Hold partners accountable for regular program data submission; to fulfil contract obligations and inform program quality-improvement

• Support in the customization and use of Salesforce for program management

• Lead regular check-in meetings with service providers and host quarterly webinars

• Lead bi-annual service provider reviews to assess program outcomes and compliance

• Escalate emergent site-needs and contractual issues to ensure an appropriate organizational response

  Admin: 30%

• Department performance metrics (KPIs); executing tasks and assisting the team in meeting annual deliverables in support of departmental goals

• Regularly utilize and update Salesforce with contract and program details to ensure proper documentation and filing for compliance reporting

• Activate and deactivate user accounts for the Provider Portal and train new users as well as help current users troubleshoot issues

• Review annual budget and create service provider contracts

• Compile reports for annual reporting requirements

• Onboarding and training new service providers and property managers to ensure successful programming

  Special Projects: 30%: Throughout the department there are special initiatives and projects that you will help to execute the implementation of. Eg- grant funded summer programs and portfolio-wide initiatives. These initiatives ebb and flow:

• Participate in the development and implementation of business process improvements

• Lead implementation and ensure continued success of ongoing programs and short-term initiatives

• Collaborate with the team, and take a leadership role in, ongoing internal projects such as webinars, provider standards improvement, quarterly report generation and provider reviews

  Qualifications

• Bachelor’s degree or equivalent experience in relevant field

• Excellent organizational skills and attention to detail

• Strong written and verbal communication skills

• Ability to work independently and take initiative

• Flexibility, resourcefulness, and creativity

• Valid driver’s license and ability to travel to as needed

• Proximity to BRIDGE HQ, or one of our satellite offices; commuting distance

  Preferred

• Experience in event planning or other multi-tasking role

• Experience with Salesforce or other database management

• Bilingual in Spanish, Chinese, Russian, Vietnamese, or Farsi

• Experience working in or with nonprofit organizations

• Knowledge of regional social service agencies, property management, or low-income populations

  A successful candidate will:

• Be a collaborative team player

• Be a curious self-starter

• Committed to establishing and maintaining positive relationships with internal and external partners

• Maintains open communication

• Follows and promotes established protocols and norms while having a strong interest in systems improvements and questioning why things are done a certain way

BRIDGE Housing is an Equal Opportunity Employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Should you need any assistance or accommodation in our application process, please contact us at careers@bridgehousing.com.