Our guest's and colleague's safety and security always come first. We are seeking a dynamic and proactive Security Officer to join our team. The ideal candidate is a self-starter who takes initiative to identify and address potential security risks. As a key member of our security team, you will be responsible for not only maintaining a safe and secure environment but also for actively seeking out and implementing proactive solutions. We value individuals who bring a team-player mentality, collaborating effectively with colleagues to ensure a comprehensive approach to security. If you are passionate about creating a secure and welcoming environment and thrive on taking the lead in problem-solving, we invite you to apply and contribute to our dedicated team of security professionals.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.

• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.

• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance with guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance with Company and hotel policies and procedures.

• Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:||

• patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions

• maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests

• ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required

• escorting staff and guest to car if requested

• inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property

• Perform other duties as assigned; such as may handle deliveries received during non-business hours

What We need from you:

• High school diploma or equivalent, plus two (2) years of Security Operations Center experience or Hotel security experience. Must speak fluent English. Other languages preferred.

• Certification in California Guard Card is required.

• Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.

• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to secure the facility

• Frequently bending, stooping, and kneeling

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.

• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.

• May be required to work nights, weekends, and/or holidays.

The hourly pay range for this role is $21.00 - $26.00 .

Application deadline is November 20, 2024.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.