Description

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

Twitch is a globally renowned brand with a dedicated following across the world. Localization is at the heart of our mission to connect creators with their communities on a global scale.

We are looking for a dynamic and passionate Localization Program Manager to join our team. In this role, you will play a key part in the management of localization projects, with a particular focus on implementing robust quality assurance frameworks and supporting efforts to implement AI translation solutions. You’ll work closely with cross-functional teams including Engineering, Design, Product, Marketing, Creative, Customer Trust, and Partnerships, both in the US and internationally.

You can work from San Francisco, CA; Irvine, CA; Seattle, WA; New York, NY; or Remote in the US.

You Will

• Manage end-to-end localization for programs into 27 languages

• Support team members as needed on launches that require a specific focus on creative asset localization, terminology building and product UI translation

• Help define and implement efficient and scalable Internationalization quality frameworks and metrics for multiple products and content types across Twitch

• Improve the localization program by continually evolving processes based on feedback and incorporating industry best practices (AI solutions)

• Collaborate with internal and external partners to ensure highest internationalization and linguistic quality as well as adherence to the Twitch brand and tone of voice

Perks

• Medical, Dental, Vision & Disability Insurance

• 401(k)

• Maternity & Parental Leave

• Flexible PTO

• Amazon Employee Discount

Basic Qualifications

• 3+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• 5+ years of localization project/program management experience

• Experience managing stakeholders, and cross-organizational dependencies

• Experience with Localization QA and quality metrics

• Experience managing localization vendors

• A passion to scale processes, a willingness to learn new technologies, and adapt to ongoing project needs

• Excellent verbal, written, and interpersonal communication and at least one additional language : native Chinese or Japanese preferred

Preferred Qualifications

• Knowledge of Smartling (or similar translation management system)

• Solid understanding of data manipulation

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.