Job Description

Company: Blende

Openings: 1

Location: San Francisco - 390 Laurel St # 310, San Francisco, CA 94118 (MUST BE ONSITE 5 DAYS A WEEK)

Position: Customer Success Specialist/Receptionist

Length: 5 month will convert to perm

Interview Process: 2 round interview process

 1. 30 Minute Virtual interview with Nicole Ryan and Talia Hamilton

 2. Shadow day onsite (half day working interview)

Blende is seeking a passionate and organized Customer Success Specialist to join our dynamic team in San Francisco, CA. This multi-faceted, full-time role supports patient case management, combining healthcare management, casework responsibilities, sales, customer service and financial management. This multi-faceted, full-time role supports patient case management, combining healthcare management, casework responsibilities, sales, customer service and financial management.

 - Ability to establish rapport and cultivate relationships with patients and fellow team member

 - Strong attention to detail

 - Treatment planning, case management, patient and clinician scheduling

 - Patient payments, insurance claims support and financial reporting

 - Building lasting relationships with patients by ensuring their visit with us is a great experience

Conversion Perks:

 - Transportation parking allowance $150-300 / month

 - Cell phone reimbursement $50/month

 - Meals and groceries onsite weekly

 - Monthly team incentive program

 - Longevity award program value long term employees 2% each year

 - Gym membership employer sponsored

401k, medical, vision, and dental care

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Must Haves:

 - 2-5 years of experience working in hospitality, sales, Customer Service (phone ediquitte)

 - Comfortable with medium-high volume of phone calls

 - Strong written and verbal communication with high attention to detail

 - Ability to establish rapport and cultivate relationships with patients and fellow team members

 - Proficiency with MS Office applications -- Word, Excel, Outlook

 - Ability to pick up new processes and technologies quickly Plusses:

 - Healthcare/ medical practice environment or any customer/client-facing role

 - Experience checking in patients, scheduling appointments, completing/filing patient charts with clinical administrative background

Experience using Dentrix, MondayBoard, and/or Slack null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.