Description

We are in the process of recruiting a Service Management Administrator for a Enterprise in the Financial Services space, located in San Diego, California. As a Service Management Administrator, your key role will be to administer our Service Management platform, provide consultation and expertise for team efficiency improvements, maintain the security of our core data, and ensure the availability of our tools.

Responsibilities

• Administer and manage the daily operations of our cloud-based internal infrastructure on the service management platform and connected systems

• Collaborate with various teams such as Governance, EPMO, Sales, Ops, and Technology to understand and support the needs of the organization

• Implement and automate workflows within and across systems, including bulk ticket creation, reporting, and user attribute maintenance

• Leverage technologies such as Python, Azure, and Microsoft Power Platform in managing the service management platform

• Use a repository such as Gitlab for CI/CD pipeline for automation code leveraged by the platform

• Act as the primary technical point of contact with third-party system providers and consultants connected to the platform

• Identify operational weaknesses and innovate new processes to improve workflow efficiency

• Define, document, and implement best practices and procedures for the service management platform

• Troubleshoot and resolve any software performance issues related to the service management platform

• Act as a mentor and leader for other System Administrators on the team.

Requirements • Minimum of 3 years of experience in the field of Service Management Administration.

• Strong communication skills, both verbal and written.

• Proficiency in using Freshdesk for customer support.

• Experience with Change Control Board operations and procedures.

• Familiarity with software upgrades and their implementation.

• Knowledge and experience with JIRA, Asana, and Trello project management tools.

• Proven skills in Asset Management.

• Proficiency in using Azure Admin Center and Microsoft Azure.

• Ability to troubleshoot software and hardware issues.

• Experience in IT service management and service management.

• Understanding and experience with ITIL Processes, SLAS-ITIL, and ITIL - IT Infrastructure Library.

• Proficiency in using GIT and GitLab CI for version control.

• Experience with Microsoft Power Apps for business process automation.

• Familiarity with Okta for identity and access management. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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