Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

To support the performance and activities of the General Manager. Responsible for ensuring that all incoming phone calls are answered in a professional manner, distribute mail, greet and direct visitors and assist various departments with administrative-support duties as needed.

Responsibilities:

• Handle all projects as directed by GM

• Answer all calls that go to the GM line

• Coordinate GM schedule, daily calendar of meetings, events, etc.

• Liaison between staff and General Manager

• Answers a high volume of calls in an efficient and professional manner and screening calls as required. Direct callers to the appropriate personnel and performs follow-up calls and correspondence

• Scheduling of Appointments

• Coordinate/Arrange Corporate VIP/VIP requests, i.e., ticket requests, seating arrangements and lodging, etc.

• Handle all ticket requests for GM review, i.e. V.I.P., Home Office, Employee, etc. Must work closely with Box Office management on all ticket requests to ensure tickets are distributed to the correct parties.

• Handle special Artist Hotel requests for talent department

• Coordinate/arrange travel for GM and other unit personnel as directed by GM

• Organize and maintain GM filing system

• Keep books on all venue reports, i.e., Flash, COS, Labor, etc.

• Keep copy of all vendors agreements on file

• Order all stationery for administrative personnel and business cards for all management personnel.

• May coordinate office birthday recognition.

• Coordinates parking validation with local garages

• Locate and purchase office furniture as requested by GM, i.e. chairs, desks, etc.

• Compare services and rates of select vendors such as FedEx, UPS, Cannon, etc., while working with corporate to guarantee lowest possible rates

• Responsible for ordering venue office supplies

• Negotiate prices for office supplies and maintain positive relationship with vendors

• Liaison with service maintenance companies for all office equipment

• Handle all mail service requests for UPS, Federal Express and US Postal Service

• May assist with other functions such as data entry and other clerical duties as requested

• Works on all donation requests for the venue

• Fills in on main phone line when phone ambassadors go on break or are away from their desk

• Schedule/update LED marquee

• Update outlook shared calendar and weekly managers schedules

• Handles phones – password resets, name changes, changes to phone tree, dial by name directory etc.

• Coordinates all group ticket sales

• Update staffing document on common drive

• Coordinates and maintains all marketing material

• Issues and tracks employee access passes

• Send weekly OT report to managers

• Assist Other Employees as needed

• Maintain HOBE safety and sanitation standards

• Complete other duties as assigned

  Qualifications:

  Required:

• 1-2 years of Receptionist experience

• Proficiency with all Microsoft applications

• Ability to work under heavy volume to meet deadlines

• Professional demeanor and work in a fast-paced environment

• Must have excellent verbal and written communication skills

• Skilled in handling VIP guest relations, phone etiquette, communication skills

• Must have the ability to prioritize, organize, handle multiple tasks

• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact

• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.

• Ability to work flexible hours, including nights, weekends, and holidays.

• Proficient typing skills required (ability to type 30 wpm)

• High School diploma

• Tolerance of all cultures, music and art forms

  Preferred:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

• College degree

  Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing, bending, stooping, and reaching

• Must be able to lift or move up to 25 lbs using proper lifting techniques

• Ability to wear an earpiece for radio communication

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$20.70 USD - $25.88 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.