Description

-Respond to and resolve incoming support requests from clients via phone, email, or ticketing system -perform routine IT tasks such as user account management, software installations, and device configurations -Assist with the implementation and maintenance of cloud-based technologies like Azure AD (add/remove and make changes) -Really want someone who has worked in an MSP experience -Autotask - Ticketing Systems, but any ticketing system -working with multiple clients but they have -Collaborate with system engineers on more complex issues or new environment setups -Provide a high level of customer service and act as a point of contact for clients -all the inbound calls and tickets are going to flow through our operations team. They have a service coordinator that's a dispatcher and a lot of MSPS call the dispatcher, but she's assigning tickets. So the tech is really just working for their calendar.

Skills

Windows 10, Entra ID, O365, Windows Server

Top Skills Details

Windows 10,Entra ID,O365

Additional Skills & Qualifications

• Strong computer hardware, software, and network troubleshooting skills (primarily Windows environments) • Has a passion for computers and technology, and a desire to help others • Is comfortable meeting and speaking to new people • Excellent listening skills to understand client IT problems • Excellent time management and organization skills, works well under pressure • Resourceful for finding solutions independently for new/unknown issues or only needs minimal assistance to find a resolution • Has a high attention to detail, works well with others, and can follow instructions, SOPs, etc. • Available Monday – Friday 8am – 5pm • Willing and able to work some evenings and weekends Essential Functions: • Provide remote and occasional onsite IT technical support to client end users with the highest quality in customer service • Create and process all customer service requests to resolve client issues in a timely fashion • Perform onsite technical support and system installation at client sites as needed • Utilize research tools for reviewing client documentation as needed in support activities • Maintain knowledgebase to ensure accurate articles for efficient client troubleshooting • Thoroughly document all client support services and troubleshooting on support tickets with items such as specific steps taken to resolve & troubleshoot issues • Complete technical support projects and tasks as assigned by manager • Perform timely follow up activities with clients by email or phone to verify success of support activities when client was unavailable for review at the time of service, for example after hour service • Attend company meetings as required Knowledge & Experience: • Minimum 2-4 years experience working for a Managed Services Provider and/or working for an IT consulting firm • Experience with Support Desk Ticketing systems (AutoTask, ConnectWise, Kayako, Remedy, etc.) • Excellent problem-solving skills to be able to efficiently work client issues to resolutio

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Feb 8, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.