customer service representative.

• san diego , california (remote)

• posted august 28, 2024

job details

summary

• $23 - $24 per hour

• temporary

• high school

• category business and financial operations occupations

• referenceAB_4596827

job details

We're seeking a skilled Customer Service Representative for a Member Services Call Center in San Diego. This hybrid role requires 2+ years of call center experience, strong customer service skills, and the ability to handle high-volume transactions, including managing up to 100 calls daily. You'll work with multiple applications and phone systems, ensuring seamless service and support. If you're adaptable, detail-oriented, and ready to contribute to a dynamic team, now!

salary: $23 - $24 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues , Responds professionally to inquiries from internal/external customers, Initiates contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

• Evaluated data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

• Documents according to procedure

• Follows established procedures to meet customer/member needs , Required to effectively interact with diverse work units and relevant organizational departments

• Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks

• Ability to understand relevant policies, processes and customers, Assist the department in meeting customer needs and reaching department expectations

• Completes required training and understand how to use tools available to recall necessary information

Skills

• Customer

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

get in touch

we are here to help you with your questions.

CK

carmen kier

• carmen.kier@randstadusa.com