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Kelly Services Bi-Lingual Customer Service Representative in San Diego, California

Are you looking to work Remote Exceptional opportunity for Bi-Lingual Benefit Customer Service Representatives!

Ability to move between English and Spanish in conversation with customers. Assisting client members through the enrollment process as well as making updates to their health care and/or pension plans by offering the highest level of service.

  • Must be Bilingual and have the ability to move between English and Spanish in conversation

  • Exceptional phone etiquette

  • Webchat conversations and emails

  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls

  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

  • OT when required

  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

  • Maintain and document complete and accurate call and case notes in English

  • Regularly participate in team meetings and training

  • Ability to move between English and Spanish in conversation

  • Must have strong computer skills

  • You have strong written commination skills, both written and verbal

Apply today for this exceptional opportunity!

Find what’s next with Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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