Assistant Customer Technical Representative (MID)

Location CA - San Diego

Job Code 12457

# of openings 1

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=12457)

The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Assistant Customer Technical Representative (ACTR)-Mid level to provide support to our government customer in San Diego, California.

The Naval Information Warfare Systems Command’s (NAVWAR’s) Program Executive Office (PEO) for Manpower, Digital out of the National Capital Region (NCR), the PEO MLB program encompasses Administrative, Total Force Management Support, and Corporate Communications & Public Affairs Support, Command Operations, and Support, and IT Management Support services.

The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy’s overall workforce.

DESCRIPTION OF RESPONSIBILITIES:

• Order new NMCI seats as directed by the Government

• Request changes to existing NMCI services as directed by the Government.

• Take corrective action to initiate the resolution of application outages within one hour of notification

• Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required.

• Provide guidance and training regarding NMCI matters

• Track NMCI expenses for services

• Communicate NMCI guidance to the assigned Government organization

• Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.

• Track items such as computers, cell phones, and Wi-Fi devices issued to personnel

• Ensure only authorized personnel enter designated facilities through the front door

• Provide support for personnel to enter bases/facilities

• Ensure visitors register and receive a visitor ID badge and are escorted by authorized personnel before they are permitted to enter facilities

• Recover expired badges, log badges, and return them for destruction

• Provide facilities management support for the assigned Government organization including coordinating activities to resolve facilities issues and answer the telephone during normal working hours when present in the Government office.

• Manage classified materials as directed by the Government, implementing security-related measures and controls for the assigned Government organization in accordance with local and federal policies and procedures for managing classified material

• Assist the Contract Security Oversight Manager with conducting communication security (COMSEC) review inspections.

• Other duties as assigned by Supervisor.

  REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Bachelor’s Degree in IT and/or Communications and three (3) years relevant work experience.

• Substitution: Associate degree plus four (+ 4) years of additional relevant work experience.

• Substitution: Six (6) years of relevant work experience without a degree.

  REQUIRED SKILLS AND EXPERIENCE:

• Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels.

• Strong writer/editor.

• Excellent organizational, project management and time management skills. Ability to work independently and as a team member; to successfully partner and work with others through influence.

• Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment.

• Familiar with a variety of field concepts, practices, and procedures in acquisition and Information Technology, Change Management and Project Management.

• Ability to adapt and work across different cultures and with a variety of leaders from different backgrounds and experiences.

• Proficient in Microsoft applications such as Word, Excel, PowerPoint, TEAMS, and Outlook.

• Desired - Previous Navy experience (i.e. Active, Reserve, Guard, Civilian)

  REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen

• Active SECRET clearance required.

  The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

  We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here (HRdept@alakaina.com?subject=Request%20for%20accommodation.) to request accommodation. We E-Verify all employees.

  The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Pookela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alakaina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

  For additional information, please visit www.alakainafoundation.com (https://www.alakainafoundation.com/careers)

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