Aftermarket Operations Associate II (1204)

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Pay Range: $26.68 - $30.67 per hour

At Hyundai Translead, we

believe the future of our organization lies within the hearts and capabilities of our team members. We respect diversity and will continuously strive to be a respected global corporate citizen.

Job Summary

The Aftermarket Customer Service Associate II supports the Aftermarket Team by providing a high level of customer service to Hyundai Translead dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information, and other customer requests or needs.

Essential Functions

• Processes sales orders from customers in Aftermarket website
• Resolves any issue to fulfill orders in a timely manner

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``` - Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers to dealers - Answers inbound phone calls from customers promptly and politely - Receives and responds to customer requests using email and phone calls - Assists customers with looking up parts on the Aftermarket website - Aids customers with Aftermarket sales support such as tracking packages, tracking shipments, tracking weekly stock order, return authorizations, and processing shipping discrepancies. - Provides part cross reference information to customers - Exceeds customers expectations by demonstrating the highest level of customer service - Follows up with internal or external parties to provide prompt solutions for customers - Effectively diffuses high-tension situations with customers

Essential Functions (Continued)

• Communicates any urgent customer service issues to management
• Continuously improves processes to become more efficient
• Performs to exceed department and company goals
• Updates and manages the quotation master file daily to track customer service status and follow-up
• Creates competitive price lists to dealers to actively respond to continual market changes and win new business
• Other duties as assigned

Minimum Education and Experience Requirements

• High school diploma or equivalent
• 3 years of experience in customer service
• Ability to learn about the heavy duty trailer industry
• Previous experience using Excel

Preferred Education and Experience Requirements

Language Requirement

• None

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