Job Information
SCI Shared Resources, LLC Office Coordinator (SD) in San Antonio, Texas
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To provide overall administrative support to the sales and services organizations; Provide exceptional customer service support for internal and external customers. Ensure contract and financial transactions are processed timely, accurately, and in accordance with state, company, and SOX requirements.
Document and Contract Preparation - Review, audit pre need contracts for completeness and compliance to state, company and SOX regulatory requirements. Ensure all contracts are processed timely and accurately. Bank reconciliation.
Customer Service - Answer phones and greet walk-ins in a pleasant and professional manner. Answer customer inquiries, process customer service requests in a timely manner. Check voice messages on IVR and distribute them accordingly. Provide administrative support to the Sales and Services Team. Maintain a neat and orderly office at all times.
JOB RESPONSIBILITIES
Customer Service - Customer focus in everything we do. Provide quality support to internal and external customers
Process all customer service requests within 24 hrs of notification
Ensure all messages are responded to within 24 hrs of notification
Manage incoming customer calls and resolve customer inquiries/issues in a timely and professional manner
Office Support - Sales Team
Partner with Sales Manager to achieve an overall high level of office performance
Support Sales Team with new sales rep set up, process changes, and contract document training
Ensure timely and efficient rollout of new forms - prepare contract packets and laminates
Produce and maintain sales reports (Scoreboard, HMIS Sales Report)
Ensure sales reps are licensed per state requirements
Code and submit Legacy Team Seminar P-Card Receipts for Approval
Office Support - Services Team
Provide telephone support for Service Department when Funeral Director is unavailable
Complete AN first call notification (enter first call into AN Forms System, where available); notify PCC (enter first call in CarePoint 2.0, where available)
Enter statistical information into Electronic Death Registration System (EDRS)
Process AN cash receipts, process same day checks, upload trust claim paperwork
Assist in clearing reworks related to AN contracts
Assist in addressing open AR
Release cremated remains and/or death certificates to NOK
Assist in DC follow-up (reach out to Dr's, ME, etc. for status)
Code invoices in Spendsmart for location and submit for approval
Weekly follow-up calls with family/NOK (case status)
Assist in preparing for PR events
Contract Processing - Ensure contracts are processed accurately and timely
Assist in entering AN contracts into HMIS
Validate all PN contracts to ensure accuracy prior to processing in HMIS
Mail copies of PN contract to a purchaser, after the contracts have been entered into HMIS.
SOX - Ensure compliance to key controls and maintain an error rate of <5%
CRL3 - Bank reconciliation for all financial transactions
PNF2 - Ensure contracts are validated before processing
PNF3 - Maintain control log electronically (to be kept on server at all times)
ARL2 - Ensure report is being printed and reviewed every Monday, with a final monthly report
IPC1 - Participate in annual inventory count for merchandise
Office Organization - Maintain a neat and orderly office environment
Order supplies as needed, keep preneed forms and office supplies stocked
Process incoming and outgoing mail; UPS
Answer incoming calls and forward to appropriate department or take and distribute messages
Forward the phones to the IVR in the evening and unforward in the morning, check messages and respond to any queries
Other responsibilities as assigned.
Pay: $17-$18 per hour
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
MINIMUM Requirements
Education
High school diploma or Equivalent
Associates' Degree (Preferred)
Certification/License
- N/A
Experience
1-2 years of industry experience (preferred)
3-5 years of recent administrative or customer service experience
Knowledge, Skills, and Abilities
Strong Computer Skills
Excellent Administrative Skills.
Excellent Customer Service Skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
Conveys information clearly and concisely in written and spoken communication
Resolves problems and provides solutions to customers in a timely manner
Time management and organizational skills
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling
Traveling to local business
Business Professional Dress is required when in contact with families.
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Move, push and pull up to 25 lbs.
Work Hours
Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
Travel up to 5%
Postal Code: 78232
Category (Portal Searching): Administration and Clerical
Job Location: US-TX - San Antonio
Job Profile ID: N00045
Time Type: Full time
Location Name: National Cremation Service - San Antonio
SCI Shared Resources, LLC
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