Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Model Risk Management Operations Specialist, you will partner with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently driving the Business Process Management (BPM) strategy within a CoSA or across the Enterprise. Implements process improvement projects that sustainably improve member and employee experiences and business results. Identifies and leads existing and emerging risks that stem from business activities and ensures risks associated with business activities are optimally identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Contributes/delivers process Improvement projects that deliver measurable cost savings, improved quality, or increased production.

• Applies knowledge of customers, products and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.

• Synthesizes analyses, identifies root causes and develops and recommends key work products.

• Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization.

• Serves as a resource to team members on raised issues of an unusual nature.

• Resolves issues and navigates obstacles to deliver work product and sees opportunities and potential process engineer solutions.

• Develops and crafts process improvement recommendations; influences and mobilizes partner dedication to change process, systems and structures to achieve business objectives.

• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required, 10 years total) may be substituted in lieu of degree.

• 6 years of relevant business experience to include 2 years of process improvement experience.

• Solid use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and process engineering methodologies.

• Ability to inspire change at the leadership level and team level.

What sets you apart:

• Experience with Model Risk Management (MRM), mitigating risk and utilization of mathematical models and quantitative techniques.

• Strong reporting and tracking including, process design and testing models.

• Problem-solving and project management.

• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance) OR confirmed completion of 3 Lean/Six Sigma projects.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450.00 - $197,730.00 .

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.