Job Information
Conn's HomePlus Manager, Collections in San Antonio, Texas
Overview: Incumbent will be primarily responsible for managing and reporting of various reconciliation processes,
communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes
and/or delinquency.
Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited
to:
Provide management and oversight of day-to-day operations performance to Collections Specialists
Training and development of direct reports
Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers,workflows, notifications, and operational SLAs.
Maintaining interdepartmental communication, as it relates to Collections processes
Communicating identified, trends, risks, and/or procedural gaps to leadership
Handling escalated disputes from various departments determining the proper path for resolution anddelegating to the proper subordinate monitoring completion
Identifying audit needs and distribution of volume to direct reports
Assisting with the implementation of new processes, including design and testing
Required Experience
High school diploma or GED
2+ years Contact Center experience
Preferred Experience
Associate’s or Bachelors’ degree preferred
1+ years leadership experience
Skills & Abilities:
Organized and detail-oriented
Excellent analytical skills
Able to multi-task and shift priorities, as required
Strong communication skills (verbal and written) and ability to communicate with individuals at all levels ofthe organization
Professional in appear and manner
Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed
MS Office (Word, Excel, Power Point, Visio)
Microsoft SQL Server Management Studio
Working Conditions:
- Work is performed in a call center environment and may require prolonged periods of sitting/standing