Job Description

Insight Global is looking for a Support Technician in the San Antonio, TX area. They will be resolving over 600 tickets for the client, either themselves or escalating to a tier II agent. They will be working with breakfix issues and computer hardware problems.

Day to Day:

Perform on-site technical support to install and maintain computer hardware, multimedia equipment, video systems, network resources, software applications, and other technology resources throughout the district.

Respond to incident requests by diagnosing, reconfiguring, or repairing hardware, software, and resources as necessary. Supports teleconferencing, distance learning, library automation, networked software, web page implementation, and student information systems (TxEIS) as well as other information technology resources.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1+ year experience in a technical support role

Proficient with ticketing systems for ticket escalation

Skilled in resolving hardware-related issues (break/fix)

Experienced in fielding calls from end-users Active directory experience, provisioning users

Apple technician experience

A+ certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.