Why USAA?

We’re looking for those who share our values of honesty, integrity, loyalty, and service. By using HOH Fellowship Programs our goal is to build an extraordinary experience for transitioning service members, veterans, and military spouses that increases competitiveness and improves opportunities to find relevant employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that range from six to eleven weeks.

The Opportunity

We are currently seeking a dedicated Project Manager Lead to participate in Hiring Our Heroes (HOH) Fellowship Cohort 24-3 with USAA. This is a Hybrid

opportunity for our San Antonio, TX location only.

Relocation assistance is not available for this position.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual onsite days are resolved between each employee and manager.

We are looking for a dedicated Business Support Analyst Lead to join our team. The role involves analyzing and evaluating sophisticated Enterprise business data to find opportunities for business plan development and operational optimization. The ideal candidate will support key functions and provide recommendations to achieve current and future business strategy objectives.

Job Requirements

• Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.

• Provides support and direction to team members and functional partners with identifying and solving found opportunities, resolving gaps as they are identified and updating reporting metrics.

• Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.

• Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and resolving optimal way to aggregate and communicate findings.

• Leads broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.

• Represents the business or staff agency as the subject matter authority and may be a proxy for middle-management leadership.

• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

• Maintains broad business knowledge, stays current on key business strategies and initiatives and finds opportunities for support and enablement.

• Plans and crafts business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.

• Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.

• Gathers information, analyzes data and trends to identify and implement business optimization opportunities.

• Supports team with assigned analysis, supplies in discussions of strategic options and recommendations.

• Develops/advises on policies, standards, risk management and controls related to relevant processes.

• Coaches and provides on-the-job training for other team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Experience

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

• Knowledge of business operations and systems/business requirements processes.

• Experience facilitating and driving teamwork to common understanding of business requirements and driving standard enterprise wide business processes.

• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

• Experience applying standard processes to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

Preferred Experience

• Current participant in the Hiring Our Hero's Fellowship Programs 24-3 Cohort, or the Non Direct HOH Fellowship 24-2

• Ability to lead multiple cross-functional projects concurrently

• Expert level skills with Microsoft office; PowerPoint, Word, Excel

• Comfortable working with large sets of data to show trends and tell a story

• Excellent interpersonal communications and effective writing, organizational and analytical skills.

• Proven work principles such as initiative, innovativeness, attention to detail and a focus on results.

• PMP Certification preferred

• Process improvement experience preferred

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation

Hiring Our Heroes fellows are paid by the HOH program.

If selected for a full-time role, USAA has an efficient process for assessing market data and establishing ranges to ensure we remain driven. You are paid within the salary range based on your experience and market data of the position. A geographic differential and/or shift premium may be applicable for this role, depending upon where and when this job is performed. The salary range for this position is: $109,130 - $208,580

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.