QualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta

General Summary

Responsible to manage critical systems for QualTex Laboratories. Facilitate organizational excellence throughout all departments. Exhibit leadership and maintain knowledge of regulatory/quality requirements. Maintain knowledge of all current standard operating procedures required to perform effectively. Maintain excellent communication with all personnel.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Must have a valid driver's license and be at least 21 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Develop, manage, and oversee designated activities for QualTex Laboratories that include:

• Assist in the development and implementation of marketing plans with a focus on new accounts.

• Maintain existing customer relationships and participate in site visits.

• Create Request for Proposal (RFP) responses and conduct proposal presentations.

• Conduct annual customer surveys.

Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.

Competently perform all assigned departmental duties.

Evaluate results in an accurate and timely manner, and analyze data and resolve deviations.

Perform routine data entry, analysis, and prepare reports.

Develop, initiate, and lead team-oriented work projects for the development and implementation of process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.

Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories:

• Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.

• Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units

throughout the organization. Demonstrate respect for co-workers and management.

• Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and

satisfaction), operational excellence, innovation, and financial performance.

• Maintain a positive work attitude and participate in self-improvement as an effective leader. Maintain a professional demeanor at all times while representing QualTex Laboratories. Participate in continuing education and attend meetings as required.

Assist with preparing and monitoring of the department budget. Performs other duties as assigned.

Non-Essential Tasks

Assist in other laboratory areas as directed.

Education

Requires a Bachelor’s Degree from an accredited four-year college or university. Will consider a combination of

experience and education in lieu of a Bachelor's Degree.

Prefer a Master's Degree from an accredited college or university.

Licenses and/or Certifications

Texas Operators Driver’s License US Passport preferred

Experience

Requires three or more years of marketing or sales experience. Prefer supervisory experience.

Knowledge

Must acquire knowledge of all existing QualTex Laboratories client accounts and be able to conduct a market analysis.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc. Must acquire a working knowledge of quality and laboratory systems.

Skills

Must be capable of performing, evaluating, and reporting on marketing analysis. Must demonstrate positive leadership skills.

Must be capable of operating motor vehicles in all types of weather conditions. Must have strong computer skills.

Must have excellent written and oral communication skills.

Abilities

Must be able to correctly interpret test results. Must be able to keep information confidential.

Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports. Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Must perform well in repetitive work situations.

Must work well independently and as a team member as well as facilitate organizational team activities.

Working Environment

Works in a well lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Ability to use personal motor vehicle for company business required. May be required to participate in national and/or international travel. Occupational Exposure Assignment - Category II

Physical Requirements

Must be able to drive on behalf of the organization.

Requires manual and finger dexterity and eye-hand coordination.

Will require walking, bending, and prolonged sitting and/or standing during work hours.

Required to carry up to 25 lbs. and occasionally lift up to 40 lbs.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.