Assist incoming and outgoing guests in transporting luggage for guests, delivering and moving to and from guest rooms and storing luggage upon request

DUTIES & RESPONSIBILITIES:

1. Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.

2. Ensure all claim checks are matched with luggage tag on the item being retrieved.

3. Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.

4. Deliver checked items to departing guests in the absence of a door or bell attendant.

5. Maintain luggage and baggage storage room in a neat and orderly manner.

6. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

7. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

8. Promote team work and quality service through daily communications and coordination with other departments.

9. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

10. Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

11. Perform other duties as assigned

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

1. Carrying, pushing, or lifting items weighing up to 100 pounds

2. Moving about the public areas

3. Handling objects such as luggage

4. Bending, stooping, kneeling

Other:

1. Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.

2. Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

3. May be required to work nights, weekends, and/or holidays.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.