If you love public service and helping people, we have an opportunity for you.  Join our team of talented and dedicated individuals to learn more about tax compliance and Utah tax laws.  It's a fast paced, rewarding and great place to begin a career with the best state in the country. 

The 

Utah State Tax Commission's Special Services Division

is looking for a skilled, motivated and customer service-oriented individual to fill its

 Tax Compliance Agent

 position. This person will play an important role in our division's mission to answer taxpayer inquiries and support the funding of multiple state public service programs. You must be current with filing your state and federal taxes as well as pass an FBI level background check.  

Principal Duties The Tax Compliance Agent I will need to:

• Answer phones and provide information to customers as part of a contact center
• Research and respond to taxpayer inquiries
• Take payments
• Work in a fast paced and high call volume environment
• Provide tax information
• Explain and apply policies and procedures to taxpayers

Best Qualified Candidate The best qualified candidate for this position is someone who:

• Can handle being on the phone for a majority of a workday.
• Has exceptional customer service skills.
• Has the ability to handle the occasional escalated call.

Salary

*Non-state employees are hired for this posi tion only at entry level, $20.28 an hour. *Current state employees are subject to DHRM rules on transfers or promotions.  We are unable to negotiate hourly wage amounts.

*Remote Optional *

• This position is eligible for a remote work schedule after you have been fully trained.
• These positions may be eligible for remote work from anywhere in Utah (work must be performed in Utah).
• in office work may be required.
• Effective July 1, 2025 you are required to work in-office two days a weeks and three days remote.

Internet Speed If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices. Preferences Preference may be given:

• to candidates that live outside the Wasatch Front (Weber, Davis, Salt Lake, Tooele and Utah counties).
• to those with experience working in a call center environment; or, 
• to those who speak Spanish.

Why You Should Join Our Team Tax Compliance Agents work in a professional environment and have many opportunities to educate the public and tax professionals, on related aspects of Utah tax law. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!{target="_blank"} 

• Health Insurance - Public Employee Health Program (PEHP):
  • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
  • 5 dental plan options ( There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage) 
  • 4 vision plan options under EyeMed or OptiCare
• Retirement - Utah Retirement Systems (URS):
  • Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years. 
  • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
    • T er 2 Hybrid Retirement System. Employer contr ibutes an amount equal to 10% of your salary between both plans (pension and 401(k)) 
    • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.  
  • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Paid Time Off - Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick). Annual leave increases with years of service. There are also 12 paid holidays.

The Agency For more information about the Utah State Tax Commission please click here.