Job Information
University of Utah Surgical Services Manager, School of Dentistry in Salt Lake City, Utah
Details
Open Date 06/11/2024
Requisition Number PRN38837B
Job Title PS Manager, Program(s)
Working Title Surgical Services Manager, School of Dentistry
Job Grade F
FLSA Code Administrative
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday, hours may vary based on clinic needs.
VP Area U of U Health - Academics
Department 01478 - SOD - EDUCATION
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $68,000 - 84,000
Close Date
Open Until Filled No
Job Summary
The Surgical Services Manager oversees and ensures high-quality patient care, faculty and provider support, and exceptional team member experience to the School of Dentistry’s ( SOD ) high acuity specialty dentistry teams. This newly created position will work with the Director of Clinical Operations, the Associate Dean of Clinical Affairs, and SOD faculty leadership to build process and programs to support quickly growing oral and maxillofacial surgery, maxillofacial prosthodontics, and general practice residency surgical operations. Candidates are expected to focus on oversight of clinical business operations, quality assurance, system improvement, and clinic staff support and leadership.
As a member of the School of Dentistry team you are expected to form positive and productive relationships with peers, students and leadership to support the mission, vision, values, and PROMISE standardsof the organization. You are expected to encourage and foster a supportive and compassionate environment for our patients, students, faculty, staff, and the communities we serve.
Responsibilities
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
Tasked with creating, building, and implementing a best practice model to support surgical operations within the School of Dentistry. To include scheduling process development in conjunction with U of U Hospital surgical teams, assessing team structure, evaluating resource needs, and proper process and program management.
Responsible for the supervision of daily operations of operating room activities across various hospitals including University Hospital, Huntsman Cancer Institute, and Primary Children’s Hospital.
Ensures competency of clinic support staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of staff in support of accomplishing clinical goals and mission.
Monitors patient quality assurance metrics and operational improvement plans and implements changes as indicated.
Manages provider schedules and OR block times to efficiently run daily operations.
Leads budget planning efforts for operating room services and monitors clinical productivity and budget adherence.
Collaborates with clinical and financial leadership on clinical performance analysis, data management and goal setting.
Collaborates with leadership on best practices and policies.
Analyzes and advises on new strategic initiatives and business opportunities.
Participates in University-wide committees to establish customer service standards and administrative plans and policies.
Monitors the appropriateness and effectiveness of patient care within the department in order to deliver outstanding service to both internal and external customers.
Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
Responsible for collaborating with various hospitals on supply and equipment procurement and monitoring equipment performance.
Knowledge / Skills / Abilities
§ Extensive knowledge of operating room processes and procedures.
§ Outstanding leadership skills.
§ Ability to provide care appropriate to the population served.
§ Ability to perform the essential functions of the job as outlined above.
§ Demonstrated human relations and effective communication skills.
§ Ability to quickly learn new procedures and processes.
§ Able to prioritize and multi-task in a fast paced environment.
§ Ability to develop relationships with patients, providers, staff, and key stakeholders.
Problem Solving
Often selects from a predetermined list of alternatives and sometimes recommends or changes policy and procedure based upon amount of discretion given by department. Problems would be referred to superior based upon predetermined guidelines set by the department.
Comments
Dental or medical experience preferred
Epic experience preferred
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required. Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Preferences
Dental or medical experience preferred
Epic experience preferred
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.